Order Management Leader – Greater China

Becton, Dickinson and Company; Kuala Lumpur; Presencial; MYR 60 000 - 90 000; Tempo integral

Resumo da oferta

Becton, Dickinson and Company in Kuala Lumpur, Malaysia is seeking a Customer Order Management professional to manage orders for Greater China and to collaborate with finance, planning, logistics, and distributors. You will ensure timely delivery, high service levels and compliance with regulatory standards.

You will work across cultures, support multiple time zones, and handle inquiries with a customer-first mindset.

Qualificações

• Diploma or degree with experience in Customer Order Management.
• Strong customer and business orientation.
• Excellent interpersonal and communication skills.
• Able to work across cultures and time zones.
• Proficient reading, writing and speaking Chinese.

Responsabilidades

• Execute and manage Order Processing transactions accurately and promptly.
• Coordinate with Planning to ensure stock availability and timely deliveries.
• Coordinate with Finance to ensure credit release on time.
• Coordinate with Logistics to ensure instructions are understood as required.
• Handle distributors/end customers order inquiries and complaints.
• Run Open Order Status reports for distributors/end customers and Finance as required.
• Review new Customer Creation Form and pass to MDO to set up.
• Coordinate distributor/customer claims for shipping discrepancies.
• Achieve KPI’s and Development Plan targets.
• Manage service levels and support priority strategies.
• Ensure compliance with SOX, GDPMDS & ISO 13485.

Conhecimentos

Customer focus

Business orientation

Team player

Interpersonal skills

Communication skills

Time zone flexibility

Stress management

Deadline management

Chinese language

Formação académica

Diploma or Degree in relevant field

Descrição da oferta de emprego

Becton, Dickinson and Company in Kuala Lumpur, Malaysia is seeking a Customer Order Management professional to manage orders for Greater China and to collaborate with finance, planning, logistics, and distributors. You will ensure timely delivery, high service levels and compliance with regulatory standards.

You will work across cultures, support multiple time zones, and handle inquiries with a customer-first mindset.