Greater China Order Fulfillment Executive

Becton Dickinson Sdn. Bhd.; Kuala Lumpur; On-site; MYR 55,000 - 85,000; Full time

Job summary

Becton, Dickinson and Company (BD) is seeking an Executive, Order Management for Greater China based in Kuala Lumpur. The role focuses on end-to-end order processing, coordinating with Planning, Finance, and Logistics to ensure timely delivery and high service levels.

The successful candidate will manage customer inquiries, open order status, and master data setup while maintaining SOX/GDPMDS/ISO 13485 compliance. Chinese language skills are required due to Greater China support.

Qualifications

• Diploma or Degree in related field with relevant years of experience in Customer Order Management.
• Highly customer- and business-oriented.
• A good team player with ability to work cross culture.
• Excellent interpersonal and communication skills.
• Flexible to work in different global time zones for meetings and calls.
• Demonstrates strong stress management and resilience under pressure.
• Handles tight deadlines and multiple prioritizations with efficiency.
• Able to read, write and speak Chinese as role will support Greater China.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Coordinate with Planning to ensure stock availability as required.
• Coordinate with Finance to ensure credit release on time.
• Coordinate with Logistics to ensure special instructions are received/understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form and pass to Master Data Officer to set up.
• Coordinate distributors/end customers claims for shipping discrepancies.
• Achieve KPIs and Development Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes comply with SOX, GDPMDS & other regulatory requirements.
• Comply with ISO 13485 and BD policies.
• Maintain safe and compliant workplace.
• Provide training to new Order Management Representatives and Specialists.

Skills

Customer Order Management

Customer focus

Team player

Interpersonal communication

Time zone flexibility

Stress management

Deadline prioritization

Chinese language ability

Education

Diploma or Degree in related field

Job description

Becton, Dickinson and Company (BD) is seeking an Executive, Order Management for Greater China based in Kuala Lumpur. The role focuses on end-to-end order processing, coordinating with Planning, Finance, and Logistics to ensure timely delivery and high service levels.

The successful candidate will manage customer inquiries, open order status, and master data setup while maintaining SOX/GDPMDS/ISO 13485 compliance. Chinese language skills are required due to Greater China support.