Executive, Order Management (Greater China)

Becton, Dickinson and Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Becton, Dickinson and Company in Kuala Lumpur, Malaysia is seeking a Customer Order Management professional to manage orders for Greater China and to collaborate with finance, planning, logistics, and distributors. You will ensure timely delivery, high service levels and compliance with regulatory standards.

You will work across cultures, support multiple time zones, and handle inquiries with a customer-first mindset.

Qualifications

• Diploma or degree with experience in Customer Order Management.
• Strong customer and business orientation.
• Excellent interpersonal and communication skills.
• Able to work across cultures and time zones.
• Proficient reading, writing and speaking Chinese.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly.
• Coordinate with Planning to ensure stock availability and timely deliveries.
• Coordinate with Finance to ensure credit release on time.
• Coordinate with Logistics to ensure instructions are understood as required.
• Handle distributors/end customers order inquiries and complaints.
• Run Open Order Status reports for distributors/end customers and Finance as required.
• Review new Customer Creation Form and pass to MDO to set up.
• Coordinate distributor/customer claims for shipping discrepancies.
• Achieve KPI’s and Development Plan targets.
• Manage service levels and support priority strategies.
• Ensure compliance with SOX, GDPMDS & ISO 13485.

Skills

Customer focus

Business orientation

Team player

Interpersonal skills

Communication skills

Time zone flexibility

Stress management

Deadline management

Chinese language

Education

Diploma or Degree in relevant field

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us!

Purpose:

You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.

Key Responsibilities:

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
• Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
• Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally-friendly workplace by observing Company’s rules and procedures.
• Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
• Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks.
• Provides training to new Order Management Representatives and Specialists.
• Perform any other tasks as assigned.

Required Skills and Knowledge:

Diploma or Degree order with relevant years of experience in Customer Order Management. Highly customer & business oriented A good team player with ability to work cross culture Excellent interpersonal & communication skills Flexible to work in different global time zones for meetings and calls Demonstrates strong stress management and resilience under pressure Handles tight deadlines and multiple prioritizations with efficiency Able to read, write and speak Chinese as role will support Greater China.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Required Skills Optional Skills .

Primary Work Location MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations Work Shift BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.