Executive, Order Management (Greater China)

Becton Dickinson Sdn. Bhd.; Kuala Lumpur; On-site; MYR 55,000 - 85,000; Full time

Job summary

Becton, Dickinson and Company (BD) is seeking an Executive, Order Management for Greater China based in Kuala Lumpur. The role focuses on end-to-end order processing, coordinating with Planning, Finance, and Logistics to ensure timely delivery and high service levels.

The successful candidate will manage customer inquiries, open order status, and master data setup while maintaining SOX/GDPMDS/ISO 13485 compliance. Chinese language skills are required due to Greater China support.

Qualifications

• Diploma or Degree in related field with relevant years of experience in Customer Order Management.
• Highly customer- and business-oriented.
• A good team player with ability to work cross culture.
• Excellent interpersonal and communication skills.
• Flexible to work in different global time zones for meetings and calls.
• Demonstrates strong stress management and resilience under pressure.
• Handles tight deadlines and multiple prioritizations with efficiency.
• Able to read, write and speak Chinese as role will support Greater China.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Coordinate with Planning to ensure stock availability as required.
• Coordinate with Finance to ensure credit release on time.
• Coordinate with Logistics to ensure special instructions are received/understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form and pass to Master Data Officer to set up.
• Coordinate distributors/end customers claims for shipping discrepancies.
• Achieve KPIs and Development Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes comply with SOX, GDPMDS & other regulatory requirements.
• Comply with ISO 13485 and BD policies.
• Maintain safe and compliant workplace.
• Provide training to new Order Management Representatives and Specialists.

Skills

Customer Order Management

Customer focus

Team player

Interpersonal communication

Time zone flexibility

Stress management

Deadline prioritization

Chinese language ability

Education

Diploma or Degree in related field

Job description

Executive, Order Management (Greater China)

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Purpose: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.

Key Responsibilities:

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.

• Co-ordinate with Planning to ensure stock availability as required.

• Co-ordinate with Finance to ensure credit release on time.

• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.

• Handle distributors/end customers order enquiries/complaints.

• Run Open Order Status reports for distributors/end customers, Finance, Business as required.

• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.

• Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.

• Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.

• Manage and facilitate the service level agreement applicable to Customer Interface.

• Support service and customer priority strategies.

• Support cost reduction and/ or process improvement initiatives.

• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.

• Comply with all ISO 13485 requirements and BD policies.

• Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.

• Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks.

• Provides training to new Order Management Representatives and Specialists.

• Perform any other tasks as assigned.

Required Skills and Knowledge:

• Diploma or Degree order with relevant years of experience in Customer Order Management.

• Highly customer & business oriented

• A good team player with ability to work cross culture

• Excellent interpersonal & communication skills

• Flexible to work in different global time zones for meetings and calls

• Demonstrates strong stress management and resilience under pressure

• Handles tight deadlines and multiple prioritizations with efficiency

• Able to read, write and speak Chinese as role will support Greater China.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers (opens in new window)

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers (opens in new window).

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location
MYS Kuala Lumpur - Jalan Kerinchi Additional Locations
Work Shift

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Pharmaceuticals, Biotechnology & Medical Devices 1,001-5,000 employees

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

BD partners with organizations around the world to address some of the most challenging global health issues. Our nearly 50,000 associates across 50 countries closely collaborate with customers and partners to help enhance patient outcomes, lower healthcare delivery costs, increase operational efficiencies and expand access to healthcare.

Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

BD partners with organizations around the world to address some of the most challenging global health issues. Our nearly 50,000 associates across 50 countries closely collaborate with customers and partners to help enhance patient outcomes, lower healthcare delivery costs, increase operational efficiencies and expand access to healthcare.

Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.

What can I earn as an Order Management Executive