Executive, Order Management (Greater China)

BD Malaysia; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

BD Malaysia is seeking an Executive for Order Management covering Greater China. You will execute order processing, coordinate with Planning, Finance and Logistics, and ensure timely delivery while supporting sales growth.

The role requires a diploma or degree in order management, strong customer focus, cross-cultural collaboration, and Chinese language ability; you will train staff and help meet KPIs.

Qualifications

• Diploma or Degree in order management with relevant years of experience.
• Highly customer- and business-oriented.
• Able to work cross-culture in a global team.
• Excellent interpersonal and communication skills.
• Able to read, write and speak Chinese as role will support Greater China.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly.
• Coordinate with Planning to ensure stock availability as required; with Finance for credit release; with Logistics for special instructions.
• Handle distributors/end customers' order inquiries and open order status.
• Ensure compliance with SOX, GDPMDS, ISO 13485 and BD policies.
• Provide training to new Order Management Representatives and Specialists.
• Meet KPIs and development plan goals.

Skills

Order management

Customer focus

Team player

Interpersonal skills

Time zone flexibility

Stress resilience

Education

Diploma or Degree in related field

Job description

Executive, Order Management (Greater China)

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are the makers of possible

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Purpose:You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.

Key Responsibilities:

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
• Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
• Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
• Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks.
• Provides training to new Order Management Representatives and Specialists.
• Perform any other tasks as assigned.

Required Skills and Knowledge:

• Diploma or Degree order with relevant years of experience in Customer Order Management.
• Highly customer & business oriented
• A good team player with ability to work cross culture
• Excellent interpersonal & communication skills
• Flexible to work in different global time zones for meetings and calls
• Demonstrates strong stress management and resilience under pressure
• Handles tight deadlines and multiple prioritizations with efficiency
• Able to read, write and speak Chinese as role will support Greater China.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi