Customer Service Executive

OPS Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

OPS Technologies Sdn Bhd in Malaysia is seeking a logistics/order specialist to manage customer orders, coordinate deliveries, and liaise with forwarders and warehouses to ensure timely shipments. You will handle documentation such as packing lists, commercial invoices, and purchase orders, and resolve issues to minimize delays while aligning with sales teams.

The role requires strong communication, attention to detail, multi-tasking, and the ability to work under pressure in a fast-paced

Qualifications

• Ability to manage multiple priorities and handle challenging work demands and tight schedules.
• Ability to make timely decisions in a high-pressure environment.
• Meticulous and detail-oriented with pro-active follow-up skills.
• Good verbal and written communication skills and detail oriented.

Responsibilities

• Responsible for processing and managing customers' orders with timely deliveries and shipment arrangements to be made in the most optimum manner
• Act as a key interface for all customers' orders and logistics enquiries
• Point of contact for customers in all purchase orders and deliveries/shipment concerns
• Ensure prompt shipments/deliveries (may include short lead-time orders)
• Ability to resolve issue when conflict arises
• Knowledge of local and overseas regulations with proper documentation
• Timely keying in of orders and acknowledgement of customer purchase orders
• Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
• Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
• Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
• Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers' orders fulfillment
• Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
• Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control
• Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers' request
• Undertake task/project assigned to achieve Organisational Objectives

Job description

Responsible for processing and managing customers' orders with timely deliveries and shipment arrangements to be made in the most optimum manner

Act as a key interface for all customers' orders and logistics enquiries

Point of contact for customers in all purchase orders and deliveries/shipment concerns

Ensure prompt shipments/deliveries (may include short lead-time orders)

Ability to resolve issue when conflict arises

Knowledge of local and overseas regulations with proper documentation

Timely keying in of orders and acknowledgement of customer purchase orders

Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment

Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements

Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control

Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers' orders fulfillment

Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents

Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control

Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers' request

Undertake task/project assigned to achieve Organisational Objectives

Requirements:

Ability to successfully manage multiple priorities and handle challenging work demands and tight schedules.

Ability to make timely decisions in a high-pressure environment.

Meticulous, sys for details with pro-activeness and good follow-up skills.

Good verbal and written communication skills and detail oriented.