Order Entry & Customer Support Specialist

ICHOR Systems Malaysia Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

ICHOR Systems Malaysia Sdn Bhd in Shah Alam is seeking a detail-oriented Customer Service Representative to handle inquiries, order processing, and documentation with accuracy. The role requires strong communication skills and the ability to work independently in a fast-paced setting.

Responsibilities include processing inquiries, ensuring accurate order entry, providing confirmations, and resolving discrepancies.

Qualifications

• Proven work experience in Order Entry Clerk, Sales Administrator, or similar role.
• Strong data entry and management skills with high accuracy.
• Excellent written and verbal communication and customer service abilities.
• Ability to work independently with moderate supervision in a fast-paced environment.

Responsibilities

• Process customer inquiries and perform order entry with accuracy.
• Enter customer orders into database promptly and verify details.
• Provide order confirmations and resolve discrepancies with customers.
• Maintain organized records and collaborate with sales and warehouse teams.
• Provide exceptional customer service and support additional admin tasks as needed.

Skills

Data entry

Customer service

Attention to detail

Multi-tasking

Communication

Independent work

Deadline-driven

Education

High school diploma

Tools

MS Excel

MS Office Suite

Job description

ICHOR Systems Malaysia Sdn Bhd in Shah Alam is seeking a detail-oriented Customer Service Representative to handle inquiries, order processing, and documentation with accuracy. The role requires strong communication skills and the ability to work independently in a fast-paced setting.

Responsibilities include processing inquiries, ensuring accurate order entry, providing confirmations, and resolving discrepancies.