Customer Service Support (Order Management)

ICHOR Systems; Shah Alam; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

AWS

quarterly variable bonus

employee stock purchase plan

medical

dental

optical benefits

shift allowance where applicable

Job summary

ICHOR Systems in Malaysia is seeking a Customer Service Support (Order Management) to ensure smooth and accurate order fulfilment for customers. You will manage customer orders, respond to inquiries, and coordinate with internal teams to resolve issues and meet requirements.

You will develop your customer service and order management skills within a fast-paced manufacturing environment, collaborating with Sales, Planning, Warehouse, Production, and Quality teams to support on-time delivery.

Qualifications

• Degree or Diploma equivalent qualification; relevant experience in Customer Service, Order Management, Sales Administration, or Supply Chain is preferred.
• At least 5–8 years’ experience in order processing, order entry, customer service, or sales support.
• Strong attention to detail and a high level of accuracy.
• Good problem-solving and follow-up skills.
• Comfortable working with part numbers, product information, and manufacturing processes.
• Good command of written and spoken English.
• Proficient in Microsoft Office, particularly Excel.
• Able to manage multiple priorities in a fast-paced, deadline-driven environment.
• Able to work independently while collaborating effectively with different teams.
• Positive, customer-focused attitude with a strong sense of ownership.

Responsibilities

• Process and enter customer orders accurately and within the required timeline.
• Review order details, including part numbers, quantities, pricing, and delivery requirements.
• Provide timely order confirmations and updates to customers.
• Respond to customer inquiries related to orders, quotes, complaints, RMAs, and delivery status.
• Communicate with customers to clarify and resolve order discrepancies or changes.
• Coordinate with Sales, Planning, Warehouse, Production, and Quality teams to support on-time order fulfilment.
• Monitor order progress and proactively communicate delays or changes to customers.
• Maintain accurate customer, order, and transaction records.
• Follow up on customer issues until they are fully resolved and provide a positive customer experience.

Skills

Customer Service

Order Management

Sales Administration

Supply Chain

Education

Degree or Diploma

Tools

Microsoft Office

Excel

Job description

Customer Service Support (Order Management)

We are looking for a Customer Service Support (Order Management) professional to join our Customer Service team in Malaysia and support smooth and accurate order fulfilment for our customers. In this role, you will manage customer orders, respond to inquiries, and coordinate with internal teams to resolve order-related issues and meet customer requirements. This is a great opportunity to develop your customer service and order management skills while gaining valuable experience in a fast-paced manufacturing environment.

Responsibilities

• Process and enter customer orders accurately and within the required timeline
• Review order details, including part numbers, quantities, pricing, and delivery requirements
• Provide timely order confirmations and updates to customers
• Respond to customer inquiries related to orders, quotes, complaints, RMAs, and delivery status
• Communicate with customers to clarify and resolve order discrepancies or changes
• Coordinate with Sales, Planning, Warehouse, Production, and Quality teams to support on-time order fulfilment
• Monitor order progress and proactively communicate delays or changes to customersMaintain accurate customer, order, and transaction records
• Follow up on customer issues until they are fully resolved and provide a positive customer experience

Requirements

• Degree or Diploma equivalent qualification; relevant experience in Customer Service, Order Management, Sales Administration, or Supply Chain is preferred
• At least 5 – 8 years’ experience in order processing, order entry, customer service, or sales support
• Strong attention to detail and a high level of accuracy
• Good problem-solving and follow-up skills
• Comfortable working with part numbers, product information, and manufacturing processes
• Good command of written and spoken English.
• Proficient in Microsoft Office, particularly Excel
• Able to manage multiple priorities in a fast-paced, deadline-driven environment
• Able to work independently while collaborating effectively with different teams
• Positive, customer-focused attitude with a strong sense of ownership

Why Join Ichor?

• Competitive Rewards & Benefits – AWS, quarterly variable bonus, employee stock purchase plan, medical, dental, optical benefits, and shift allowance where applicable.
• Be Part of the Semiconductor Industry – Support advanced semiconductor manufacturing through innovative products, precision manufacturing and critical technologies.
• Learning & Development – Build your skills through hands-on experience, on-the-job learning, training and company support to pursue further education and professional certification.
• Career Opportunities – Take on new challenges and build your career with a global organization that recognises and rewards your contributions.
• People & Culture – Be part of an inclusive workplace that values innovation, collaboration, operational excellence, honesty, reliability and employee wellbeing.