Customer Care & Sales Support Specialist

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Putrajaya; On-site; MYR 36,000 - 51,000; Full time

Job summary

The Supreme HR Advisory Sdn Bhd is hiring a Sales Support cum Customer Care Representative to oversee the customer support department and establish standard operating procedures for delivering excellent service.

You will handle customer inquiries, prepare quotations and sales documents, assist with order processing, and coordinate with logistics to ensure on‑time delivery. Strong communication, detail orientation and a customer‑centric attitude are essential.

Qualifications

• Bachelor degree or diploma in Economics, Business Studies/Administration/Management, Commerce or equivalent.
• 1 year of working experience in a related field.

Responsibilities

• Oversee the customer support department’s day‑to‑day functions and establish standards/protocols to promote customer satisfaction.
• Handle incoming calls and customer inquiries with excellent and timely responses.
• Prepare quotations, confirmations, delivery orders, invoices and other documents for internal sales support.
• Assist with sales order processing and track delivery status and collections.
• Coordinate with logistics to ensure on‑time delivery and provide customers with order status updates.
• Process sales data, progress reports and other sales records.
• Communicate with customers via official emails regarding documentation submission and status updates.
• Prepare shipping documents as required and maintain documentation records.

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Education

Diploma or degree

Job description

The Supreme HR Advisory Sdn Bhd is hiring a Sales Support cum Customer Care Representative to oversee the customer support department and establish standard operating procedures for delivering excellent service.

You will handle customer inquiries, prepare quotations and sales documents, assist with order processing, and coordinate with logistics to ensure on‑time delivery. Strong communication, detail orientation and a customer‑centric attitude are essential.