Ops Excellence Intern: Data & Process Improvement

AIRASIA COM TRAVEL SDN BHD (airasia Super Apps: non Rider roles)

Kuala Lumpur

On-site

MYR 8,900 - 17,000

Full time

2 days ago

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Benefits offered by this job

Dental

Medical

Staff discount for Flights

Job summary

AirAsia SEA Sdn Bhd is offering an Ops Excellence Intern role within the Hotels & SNAP (Flight+Hotel) business in Malaysia. You will support data-driven improvement of operational efficiency, consistency, and customer experience, across daily activities and improvement initiatives in a fast-paced travel environment.

The role focuses on data analysis, reporting, operational tracking, and identifying trends or inefficiencies, with exposure to how data informs decision-making and process

Qualifications

Proficiency in data analysis and interpreting data trends.
Strong communication and teamwork skills.
Able to organize multiple tasks and learn quickly.

Responsibilities

Handle operational follow-ups, data updates, and admin tasks.
Collect, clean, and check operational data.
Analyse data to find trends, errors, and inefficiencies.
Maintain reports, trackers, and dashboards.
Monitor operational KPIs and flag issues.
Help investigate problems with Operations and other teams.
Suggest improvements to recurring issues and processes.
Document workflows and SOPs.
Support UAT/testing and record results.

Skills

Data analysis

Google Workspace

Pattern recognition

Communication

Teamwork

Organized

Tools

Google Sheets

Google Docs

Google Slides

Job description

The role focuses on data analysis, reporting, operational tracking, and identifying trends or inefficiencies, with exposure to how data informs decision-making and process

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