Intern, Ops Excellence

AIRASIA COM TRAVEL SDN BHD (airasia Super Apps: non Rider roles); Kuala Lumpur; On-site; MYR 8,900 - 17,000; Full time

Benefits offered by this job

Dental

Medical

Staff discount for Flights

Job summary

AirAsia SEA Sdn Bhd is offering an Ops Excellence Intern role within the Hotels & SNAP (Flight+Hotel) business in Malaysia. You will support data-driven improvement of operational efficiency, consistency, and customer experience, across daily activities and improvement initiatives in a fast-paced travel environment.

The role focuses on data analysis, reporting, operational tracking, and identifying trends or inefficiencies, with exposure to how data informs decision-making and process

Qualifications

• Proficiency in data analysis and interpreting data trends.
• Strong communication and teamwork skills.
• Able to organize multiple tasks and learn quickly.

Responsibilities

• Handle operational follow-ups, data updates, and admin tasks.
• Collect, clean, and check operational data.
• Analyse data to find trends, errors, and inefficiencies.
• Maintain reports, trackers, and dashboards.
• Monitor operational KPIs and flag issues.
• Help investigate problems with Operations and other teams.
• Suggest improvements to recurring issues and processes.
• Document workflows and SOPs.
• Support UAT/testing and record results.

Skills

Data analysis

Google Workspace

Pattern recognition

Communication

Teamwork

Organized

Tools

Google Sheets

Google Docs

Google Slides

Job description

As an Ops Excellence Intern, you’ll support efforts to improve operational efficiency, process consistency, and customer experience within the Hotels & SNAP (Flight+Hotel) business.

You will work across day-to-day operational activities and process improvement initiatives, with a focus on data analysis, reporting, operational tracking, and identifying process trends or inefficiencies. The role provides exposure to how data is used to monitor operations, support decision-making, and improve processes within a fast-paced travel environment.

This role suits someone who enjoys working with data, identifying patterns, solving structured problems, and understanding how business operations work end-to-end.

What you’ll do

Handle operational follow-ups, data updates, and admin tasks.

Collect, clean, and check operational data.

Analyse data to find trends, errors, and inefficiencies.

Maintain reports, trackers, and dashboards.

Monitor operational KPIs and flag issues.

Help investigate problems with Operations and other teams.

Suggest improvements to recurring issues and processes.

Document workflows and SOPs.

Support UAT/testing and record results.

What we want

Proficiency in Google Workspace, particularly Google Sheets, Google Docs, and Google Slides.

Basic data analysis/statistics knowledge.

Able to spot patterns and inconsistencies.

Organized and able to manage multiple tasks.

Good communication and teamwork.

Willing to learn quickly and adapt.

Good to have

Experience working with Google Sheets, including formulas, sorting, filtering, pivot tables, charts, and basic data analysis.

Data visualization/reporting experience.

Exposure to business analytics, operations, or process improvement.

Experience with SOPs/process mapping.

Ability to explain data findings clearly.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?

AirAsia SEA Sdn Bhd (Formerly known as AirAsia Global Shared Services Sdn Bhd) (1045172-A) is a subsidiary company of AirAsia Berhad.

Was incorporated on 7 May 2013. We are a global shared services provider enabling our clients with finance and accounting services, people department support, analytics, data management, credit & collections and strategic procurement.

We aim to continuously improve processes and explore new ways to increase our clients' profitability. We return our clients the most valuable commodity being TIME. Our clients can now spend more time on making money and less time on accounting for it.

To ensure our customers succeed, exceeding their expectations, AGSS will work hand in glove with the customer on new processes and systems, introduce new performance enhancing techniques and skills that will solve and move the dial together to achieve the desired operational excellence.

Companies are assured that they can then deliver excellent quality of services and enhanced customer satisfaction through elimination of redundant activities while working in an environment of continuous improvement.

AirAsia SEA Sdn Bhd (Formerly known as AirAsia Global Shared Services Sdn Bhd) (1045172-A) is a subsidiary company of AirAsia Berhad.

Was incorporated on 7 May 2013. We are a global shared services provider enabling our clients with finance and accounting services, people department support, analytics, data management, credit & collections and strategic procurement.

We aim to continuously improve processes and explore new ways to increase our clients' profitability. We return our clients the most valuable commodity being TIME. Our clients can now spend more time on making money and less time on accounting for it.

To ensure our customers succeed, exceeding their expectations, AGSS will work hand in glove with the customer on new processes and systems, introduce new performance enhancing techniques and skills that will solve and move the dial together to achieve the desired operational excellence.

Companies are assured that they can then deliver excellent quality of services and enhanced customer satisfaction through elimination of redundant activities while working in an environment of continuous improvement.

Perks and benefits Dental Medical Staff discount for Flights and many more