Intern, Commercial

AIRASIA COM TRAVEL SDN BHD (airasia Super Apps: non Rider roles); Kuala Lumpur; Hybrid; MYR 10,000 - 17,000; Full time

Benefits offered by this job

Dental

Medical

Staff discount for Flights

Job summary

AirAsia SEA Sdn Bhd seeks an analytical and detail-oriented Commercial Intern for a 6-month hybrid internship spanning commercial strategy, supplier onboarding, data analytics, and project coordination. You will dive into supplier performance data, optimize dashboards, support onboarding for hotels and suppliers, and help with weekly reviews and KPI reporting to drive business decisions across markets.

This hands-on role offers exposure to cross-functional teams and practical learning in a

Qualifications

• Education: pursuing or recently graduated in Business, Economics, Data Analytics, Project Management, Supply Chain, or related field.
• Analytical mindset and data-driven approach.
• Commercial acumen with interest in e-commerce and partner relations.
• Strong written and verbal communication; able to document meetings clearly.
• Excellent organization and ability to handle multiple tasks and documentation.

Responsibilities

• Onboarding & Account Management: Build onboarding flows, collateral, and documentation for new hotels and suppliers; assist in partner communications and weekly reviews.
• Supply Optimization & Commercial Strategy: Analyze supplier inventory, rate competitiveness, and promo allocations; identify growth opportunities.
• KPI and Dashboard work: Review dashboards, collaborate on new KPIs and proposals for dashboard enhancements; assist in data quality improvements.
• Project Coordination & Stakeholder Communication: Track milestones, document minutes, and provide weekly/monthly progress summaries.

Skills

Analytical mindset

Data analytics

Dashboard experience

Excel/Google Sheets

Communication

Education

Business / Economics / Data Analytics / Project Management / Supply Chain degree

Tools

Looker

Dashboards

Excel

Google Sheets

Web analytics tools

Job description

We are seeking analytical, and detail-oriented Commercial Intern to join our team for a 6-month (24-week) internship program. This role offers a unique hybrid experience bridging commercial strategy, supply optimization, account management, partner onboarding, data analytics, and project coordination. As an intern, you will dive deep into supplier performance data, optimize reporting dashboards, execute key supply optimization initiatives, and build essential onboarding and account management frameworks that directly impact our business operations.

If you are eager to learn how a fast-paced commercial ecosystem operates and want to develop highly transferable skills in data-driven decision-making, supply management, and commercial execution, this internship is for you.

Key Responsibilities

1. Onboarding & Account Management

Partner Onboarding: Build, refine, and execute structured onboarding flows, collateral, and documentation for new hotels and commercial suppliers to ensure seamless platform integration.

Account Management & Supplier Engagement: Support key account managers in day-to-day partner communications, operational follow-ups, and the preparation of weekly supplier sync decks and performance reviews.

Process & Workflow Mapping: Design clear, actionable flowcharts and standard operating procedures (SOPs) for internal commercial workflows (e.g., promo code creation, supplier onboarding, account health checks).

2. Supply Optimization & Commercial Strategy

Supply Availability & Performance: Analyze supplier inventory, availability, rate competitiveness, and booking conversion across target markets.

Promo & Activity Optimization: Conduct deep-dive comparisons of Standalone vs. "Snap" (promotional/package) activities to identify growth drivers and optimize promo allocations.

Growth Initiatives: Assist commercial leads in identifying supply gaps, regional demand trends, and actionable opportunities for portfolio expansion.

Audit Reporting Systems: Review and assess existing commercial dashboards (Demand, Supply, Performance) and data structures to identify gaps in data quality and accessibility.

KPI Enhancement: Collaborate directly with the Data Team to identify new business KPIs and develop proposals for dashboard enhancements.

Performance Deep-Dives: Analyze geographical performance data and supplier performance trends to unlock actionable business insights.

4. Project Coordination & Stakeholder Communication

Track Milestones: Apply project management fundamentals to actively track ongoing commercial, supply, and onboarding initiatives, ensuring timelines and key milestones are met.

Meeting Management: Participate in cross-functional project meetings, document detailed minutes, and follow up with internal and external stakeholders on action items.

Progress Reporting & Summaries: Keep internal teams aligned by preparing weekly and monthly commercial summaries and project progress updates.

Qualifications & Skills

Education: Currently pursuing or a recent graduate with a degree in Business, Economics, Data Analytics, Project Management, Supply Chain, or a related field.

Analytical Mindset: Comfortable working with data and metrics. Prior exposure to tools like Looker, dashboards, Excel/Google Sheets, or web/app analytics tools is a major plus.

Commercial Acumen: Strong interest in e-commerce, account management, supply operations, and partner relationship building.

Communication: Excellent written and verbal communication skills, with the ability to confidently interface with various stakeholders and document meetings clearly.

Organization: Strong time management skills and an ability to handle multiple tasks, moving parts, and documentation simultaneously.

Problem Solver: A proactive attitude with a keen eye for finding data inaccuracies, supply bottlenecks, or process inefficiencies.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?

AirAsia SEA Sdn Bhd (Formerly known as AirAsia Global Shared Services Sdn Bhd) (1045172-A) is a subsidiary company of AirAsia Berhad.

Was incorporated on 7 May 2013. We are a global shared services provider enabling our clients with finance and accounting services, people department support, analytics, data management, credit & collections and strategic procurement.

We aim to continuously improve processes and explore new ways to increase our clients' profitability. We return our clients the most valuable commodity being TIME. Our clients can now spend more time on making money and less time on accounting for it.

To ensure our customers succeed, exceeding their expectations, AGSS will work hand in glove with the customer on new processes and systems, introduce new performance enhancing techniques and skills that will solve and move the dial together to achieve the desired operational excellence.

Companies are assured that they can then deliver excellent quality of services and enhanced customer satisfaction through elimination of redundant activities while working in an environment of continuous improvement.

AirAsia SEA Sdn Bhd (Formerly known as AirAsia Global Shared Services Sdn Bhd) (1045172-A) is a subsidiary company of AirAsia Berhad.

Was incorporated on 7 May 2013. We are a global shared services provider enabling our clients with finance and accounting services, people department support, analytics, data management, credit & collections and strategic procurement.

We aim to continuously improve processes and explore new ways to increase our clients' profitability. We return our clients the most valuable commodity being TIME. Our clients can now spend more time on making money and less time on accounting for it.

To ensure our customers succeed, exceeding their expectations, AGSS will work hand in glove with the customer on new processes and systems, introduce new performance enhancing techniques and skills that will solve and move the dial together to achieve the desired operational excellence.

Companies are assured that they can then deliver excellent quality of services and enhanced customer satisfaction through elimination of redundant activities while working in an environment of continuous improvement.

AirAsia SEA Sdn Bhd (Formerly known as AirAsia Global Shared Services Sdn Bhd) (1045172-A) is a subsidiary company of AirAsia Berhad.

Was incorporated on 7 May 2013. We are a global shared services provider enabling our clients with finance and accounting services, people department support, analytics, data management, credit & collections and strategic procurement.

We aim to continuously improve processes and explore new ways to increase our clients' profitability. We return our clients the most valuable commodity being TIME. Our clients can now spend more time on making money and less time on accounting for it.

To ensure our customers succeed, exceeding their expectations, AGSS will work hand in glove with the customer on new processes and systems, introduce new performance enhancing techniques and skills that will solve and move the dial together to achieve the desired operational excellence.

Companies are assured that they can then deliver excellent quality of services and enhanced customer satisfaction through elimination of redundant activities while working in an environment of continuous improvement.

AirAsia SEA Sdn Bhd (Formerly known as AirAsia Global Shared Services Sdn Bhd) (1045172-A) is a subsidiary company of AirAsia Berhad.

Was incorporated on 7 May 2013. We are a global shared services provider enabling our clients with finance and accounting services, people department support, analytics, data management, credit & collections and strategic procurement.

We aim to continuously improve processes and explore new ways to increase our clients' profitability. We return our clients the most valuable commodity being TIME. Our clients can now spend more time on making money and less time on accounting for it.

To ensure our customers succeed, exceeding their expectations, AGSS will work hand in glove with the customer on new processes and systems, introduce new performance enhancing techniques and skills that will solve and move the dial together to achieve the desired operational excellence.

Companies are assured that they can then deliver excellent quality of services and enhanced customer satisfaction through elimination of redundant activities while working in an environment of continuous improvement.

Perks and benefits Dental Medical Staff discount for Flights and many more

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