Intern, Payment Operations

AirAsia; Kuala Lumpur; On-site; MYR 17,000 - 23,000; Full time

Job summary

AirAsia Move offers a paid internship in Payment Operations in Kuala Lumpur. The role ensures seamless, secure payment processing for bookings and provides hands-on exposure bridging OTA platforms, finance, and technology.

You will investigate issues, support the helpdesk, and participate in testing new payment gateways and product launches, gaining real-world experience in digital payments across regional markets.

Qualifications

• Pursuing a degree or equivalent qualification.
• Interest in payment operations, financial processes, and data interpretation.
• Skeptical about the inner workings of data and concepts at AirAsia Berhad.

Responsibilities

• Investigate and resolve payment-related operational issues.
• Support payment helpdesk on day-to-day operations.
• Perform operational reconciliation and handle payment exceptions.
• Assist system testing for new payment gateways and updates to booking engine payment flows.
• Gain hands-on experience with digital travel platforms, payment gateway solutions & GDS.

Skills

Payment operations

Financial data interpretation

Curiosity about data

Education

Pursuing a degree or equivalent

Job description

Job Description About the Role: AirAsia Move Payment Operations intern ensures seamless, secure payment processing for all bookings.

Responsibilities typically include operational issue resolution and support, supporting the finance team with investigating transaction discrepancies, and supporting the product team for user acceptance tests for new payment gateways & new product launches. It is a fast-paced role bridging online travel agency (OTA) and digital travel platform, finance, and technology.

Typical day-to-day tasks in this role include:

• Investigate and Resolve Operational Issues: Investigate and resolve payment-related operational issues, identifying root causes and implementing effective solutions.
• Support Payment Helpdesk on day-to-day operations.
• Operational Reconciliation and Exception Handling : Identifying and swiftly resolving discrepancies and handling payment exceptions with precision.
• System Testing: Supporting the integration of new payment gateways (e.g., Apple Pay, regional digital wallets) or testing updates to booking engine payment flows.
• Interns in this department gain hands‑on experience with digital travel platforms, payment gateway solutions & global distribution systems (GDS).

Qualifications

• Currently pursuing a degree or equivalent qualification.
• Interest in payment operations, financial process flow and data interpretations.
• Skeptical in the inner workings of both data and concepts AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone.

Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best.

Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations.

We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day.

As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game.

Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"