Intern, Ops Excellence

AirAsia; Kuala Lumpur; On-site; MYR 11,000 - 20,000; Part time

Job summary

AirAsia is seeking an Ops Excellence Intern to support improvements in operational efficiency, process consistency, and customer experience within the Hotels & SNAP (Flight+Hotel) business in Kuala Lumpur. You will work across daily activities, focusing on data analysis, reporting, and documenting SOPs.

The role suits someone who enjoys working with data, identifying patterns, and solving structured problems, while learning how business operations run end-to-end in a fast-paced travel

Qualifications

• Proficiency with Google Workspace apps (Sheets, Docs, Slides).
• Basic data analysis/statistics knowledge.
• Good attention to detail and ability to spot patterns.

Responsibilities

• Handle operational follow-ups, data updates, and admin tasks.
• Collect, clean, and check operational data.
• Analyse data to find trends, errors, and inefficiencies.
• Maintain reports, trackers, and dashboards.
• Monitor operational KPIs and flag issues.
• Help investigate problems with Operations and other teams.
• Suggest improvements to recurring issues and processes.
• Document workflows and SOPs.
• Support UAT/testing and record results.

Skills

Google Workspace

Data analysis

Attention to detail

Pattern recognition

Time management

Team communication

Tools

Google Sheets

Pivot tables

Data visualization

Job description

Job Description

As an Ops Excellence Intern, you’ll support efforts to improve operational efficiency, process consistency, and customer experience within the Hotels & SNAP (Flight+Hotel) business.

You will work across day-to-day operational activities and process improvement initiatives, with a focus on data analysis, reporting, operational tracking, and identifying process trends or inefficiencies. The role provides exposure to how data is used to monitor operations, support decision-making, and improve processes within a fast-paced travel environment.

This role suits someone who enjoys working with data, identifying patterns, solving structured problems, and understanding how business operations work end-to-end.

What you’ll do

• Handle operational follow-ups, data updates, and admin tasks.
• Collect, clean, and check operational data.
• Analyse data to find trends, errors, and inefficiencies.
• Maintain reports, trackers, and dashboards.
• Monitor operational KPIs and flag issues.
• Help investigate problems with Operations and other teams.
• Suggest improvements to recurring issues and processes.
• Document workflows and SOPs.
• Support UAT/testing and record results.

What we want

• Proficiency in Google Workspace, particularly Google Sheets, Google Docs, and Google Slides.
• Basic data analysis/statistics knowledge.
• Good attention to detail.
• Able to spot patterns and inconsistencies.
• Organized and able to manage multiple tasks.
• Good communication and teamwork.
• Willing to learn quickly and adapt.

Good to have

• Experience working with Google Sheets, including formulas, sorting, filtering, pivot tables, charts, and basic data analysis.
• Data visualization/reporting experience.
• Exposure to business analytics, operations, or process improvement.
• Experience with SOPs/process mapping.
• Ability to explain data findings clearly.