OPPO Experience Master (Store Manager)

Jie Business Sdn Bhd; Johor Bahru; On-site; MYR 42,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking a Store Supervisor in Johor Bahru to lead daily store operations, drive sales performance, and ensure outstanding customer service, satisfaction, and loyalty.

You will train and motivate the sales team, analyse market movement, coordinate with marketing and merchandising, plan in-store events, monitor operations for efficiency, and maintain visually appealing merchandising to meet company goals.

Qualifications

• Must possess at least Diploma/ Degree in Management, Marketing or equivalent
• At least 1 year working experience in retail industry field is added advantage
• Required language(s): English and Bahasa Malaysia. Mandarin is an added advantage to facilitate communication with Mandarin-speaking customers and stakeholders.
• Proficiency in Microsoft Office includes Excel, Words and Power Point
• Strong leadership and customer management abilities
• Excellent communication and interpersonal skills
• Good planning, negotiation, and organizational skills
• Able to work in a fast-paced working environment.

Responsibilities

• Drive and maximize sales performance of the store by improving the competency of sales representatives.
• Supervise, train, and motivate the sales team to meet company objectives as well as other goals.
• Analyze market movement and prepare detailed report to provide insight to better marketing opportunity.
• Deliver excellent service including dealing with customer queries and complaints to ensure high levels of customer satisfaction.
• Work closely with different departments in planning and execution of in-store events.
• Monitor and maintain store operation closely to drive operation excellence.
• Maintain outstanding store condition and visual merchandising standards.

Skills

Leadership

Customer management

Communication

Interpersonal skills

Planning

Negotiation

Organizational skills

Education

Diploma/ Degree in Management or Marketing

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Leads store operations, drives sales, and ensures customer satisfaction.

Job Responsibilities:

Drive and maximize sales performance of the store by improving the competency of sales representatives.

Supervise, train, and motivate the sales team to meet company objectives as well as other goals.

Analyze market movement and prepare detailed report to provide insight to better marketing opportunity.

Deliver excellent service including dealing with customer queries and complaints to ensure high levels of customer satisfaction.

Work closely with different departments in planning and execution of in-store events.

Monitor and maintain store operation closely to drive operation excellence.

Maintain outstanding store condition and visual merchandising standards.

Job Requirements:

Must possess at least Diploma/ Degree in Management, Marketing or equivalent

At least 1 year working experience in retail industry field is added advantage.

Required language(s): English and Bahasa Malaysia. Mandarin is an added advantage to facilitate communication with Mandarin-speaking customers and stakeholders.

Proficiency in Microsoft Office includes Excel, Words and Power Point

Strong leadership and customer management abilities

Excellent communication and interpersonal skills

Good planning, negotiation, and organizational skills

Able to work in a fast-paced working environment.