Operations Training Specialist

Sunway Multicare Pharmacy; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Sunway Multicare Pharmacy is seeking a proactive Training Executive to support the coordination, administration, and delivery of training initiatives across the organization.

The role covers trainee programme coordination, training administration, and house brand product training for retail staff. Fresh graduates are welcome, with experience in training coordination considered an advantage. Strong organizational skills and proficiency in MS Office are essential.

Qualifications

• Diploma or Bachelor's Degree in Nutrition, Dietetics, Biomedical Science, Food Science, or other Health Science-related disciplines.
• Fresh graduates are welcome; experience in training coordination, learning & development, or healthcare/pharmacy operations will be an advantage.
• Strong organizational and coordination skills with the ability to manage multiple tasks and timelines effectively.

Responsibilities

• Coordinate trainee programmes such as Provisionally Registered Pharmacist (PRP) and related processes.
• Monitor trainee progress and ensure compliance with internal requirements and timelines.
• Liaise with PRPs, preceptors, outlet managers, and stakeholders on programme matters.
• Coordinate internal and external training programmes including scheduling, registration, and logistics.
• Maintain training records and prepare training-related reports and documentation.
• Coordinate house brand product training for retail staff and maintain training materials.

Skills

Organizational skills

Communication

Attention to detail

Multitasking

Education

Health science degree or diploma

Tools

Microsoft Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a proactive and detail-oriented Training Executive to support the coordination, administration, and delivery of training initiatives within the organization.

Key Responsibilities:

Trainee Programme Coordination

• Coordinate and administer the trainee programme e.g. Provisionally Registered Pharmacist (PRP) and its related processes.
• Monitor trainee progress and ensure compliance with internal requirements and timelines.
• Liaise with PRPs, preceptors, outlet managers, and relevant stakeholders on programme matters.
• Maintain accurate trainee documentation and records.

Training Administration

• Coordinate internal and external training programmes, including scheduling, participant registration, venue arrangements, and training logistics.
• Track training attendance, completion, and employee learning progress.
• Maintain training records and prepare training-related reports and documentation.
• Support the implementation and continuous improvement of learning and development initiatives.

House Brand Product Training

• Coordinate and conduct house brand product training for retail employees.
• Develop, update, and maintain product training materials and learning resources.
• Collaborate with internal stakeholders to ensure product knowledge and training content remains accurate and up to date.
• Evaluate training effectiveness, gather participant feedback, and recommend improvements to enhance learning outcomes.
• Perform any other duties and responsibilities assigned by Management from time to time.

Job Requirements

• Diploma or Bachelor's Degree in Nutrition, Dietetics, Biomedical Science, Food Science, or other Health Science-related disciplines.
• Fresh graduates are welcome. Candidates with experience in training coordination, learning & development, or healthcare/pharmacy operations will have an added advantage.
• Strong organizational and coordination skills with the ability to manage multiple tasks and timelines effectively.
• Detail-oriented with a process-driven mindset to ensure accuracy in documentation and administrative work.
• Proactive, positive learning attitude and willingness to continuously acquire new knowledge and skills.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with internal and external stakeholders.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and comfortable handling administrative systems and documentation.
• Willing to travel occasionally to conduct or support training activities at retail outlets.