Operations Support Specialist - Mandarin Speaker

Jian Handling Equipment; Shah Alam; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Competitive salary package

Annual bonus & yearly increment

EPF, SOCSO & EIS contributions

Annual Leave & Medical Leave

Job summary

Jora Malaysia is seeking an Operations Support Specialist who will work in a fast-paced environment to support daily operations. The role requires handling documents, coordinating service activities, and communicating effectively with customers in English, Bahasa Malaysia and Mandarin (Mandarin is an added advantage).

Qualifications include at least 1 year in customer service or administration, strong MS Office skills, and the ability to multitask and manage time efficiently.

Qualifications

• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel & Outlook) and SQL Accounting System.
• Able to work independently, multitask and manage time effectively.
• Fluency or Mandarin language ability is advantageous.

Responsibilities

• Prepare and generate delivery orders, invoices, quotations, contracts and related documents with accuracy.
• Respond to customer enquiries via phone, WhatsApp and email and maintain records of inquiries and service requests.
• Coordinate and schedule technician appointments, deliveries and service arrangements.
• Provide administrative and operational support to ensure daily business operations.
• Perform any other duties as assigned by the Superior.

Skills

Communication

Interpersonal skills

Time management

Independence

Education

SPM or equivalent

Tools

Microsoft Office

SQL Accounting System

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operations Support Specialist - Mandarin Speaker

At least 1 year of working experience in customer service or administration (fresh graduates are encouraged to apply).

Good communication and interpersonal skills.

Computer literate with proficiency in Microsoft Office (Word, Excel & Outlook)and SQL Accounting System.

Able to work independently, multitask and manage time effectively.

Able to communicate in English, Bahasa Malaysia and Mandarinis an added advantage.

Requirement

• Minimum SPM qualification or above.
• At least 1 year of working experience in customer service or administration (fresh graduates are encouraged to apply).
• Good communication and interpersonal skills.
• Computer literate with proficiency in Microsoft Office (Word, Excel & Outlook)and SQL Accounting System.
• Able to work independently, multitask and manage time effectively.
• Able to communicate in English, Bahasa Malaysia and Mandarinis an added advantage.

Responsibility

• Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately. Ensure all documents are properly prepared and filed.
• Respond promptly and professionally to customer enquiries via phone calls, WhatsApp and email. Maintain accurate records of customer enquiries, service requests, job status and documentation.
• Coordinate and schedule technician appointments, deliveries, towing services and other service arrangements.
• Provide administrative and operational support to ensure efficient daily business operations.
• Perform any other duties assigned by the Superior from time to time.

Benefits

• Competitive salary package
• Annual bonus & yearly increment (based on performance)
• EPF, SOCSO & EIS contributions
• Annual Leave & Medical Leave entitlement
• Overtime pay (where applicable)
• Career growth and learning opportunities
• Friendly and supportive working environment
• On-the-job training provided
• Stable company with long-term career opportunities
• Convenient working location with parking available