Operation Coordinator - Mandarin Speaker

Jian Handling Equipment; Shah Alam; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Competitive salary package

Annual bonus & yearly increment

EPF, SOCSO & EIS contributions

Annual Leave & Medical Leave

Job summary

Jora Malaysia is seeking a capable administrator with customer service experience to handle delivery orders, invoices, and quotations. You will respond to inquiries via phone, WhatsApp and email, and coordinate technician appointments and service arrangements.

The role requires independent work, multitasking and reliable time management, with proficiency in Microsoft Office and SQL Accounting. English, Bahasa Malaysia and Mandarin are an advantage.

Qualifications

• At least 1 year of working experience in customer service or administration.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office Word, Excel & Outlook.
• Familiar with SQL Accounting System.
• Able to communicate in English, Bahasa Malaysia and Mandarin.

Responsibilities

• Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately.
• Respond promptly and professionally to customer enquiries via phone, WhatsApp and email; maintain records.
• Coordinate and schedule technician appointments, deliveries, towing services and other service arrangements.
• Provide administrative and operational support to ensure efficient daily business operations.
• Perform any other duties assigned by the Superior from time to time.

Skills

Customer service

Communication skills

Interpersonal skills

Education

SPM or equivalent

Tools

Microsoft Office

SQL Accounting System

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At least 1 year of working experience in customer service or administration (fresh graduates are encouraged to apply).

Good communication and interpersonal skills.

Computer literate with proficiency inMicrosoft Office (Word, Excel & Outlook)andSQL Accounting System.

Able to work independently, multitask and manage time effectively.

Able to communicate inEnglish, Bahasa Malaysia and Mandarinis an added advantage.

Requirement

• Minimum SPM qualification or above.
• At least 1 year of working experience in customer service or administration (fresh graduates are encouraged to apply).
• Good communication and interpersonal skills.
• Computer literate with proficiency inMicrosoft Office (Word, Excel & Outlook)andSQL Accounting System.
• Able to work independently, multitask and manage time effectively.
• Able to communicate inEnglish, Bahasa Malaysia and Mandarinis an added advantage.

Responsibility

• Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately. Ensure all documents are properly prepared and filed.
• Respond promptly and professionally to customer enquiries via phone calls, WhatsApp and email. Maintain accurate records of customer enquiries, service requests, job status and documentation.
• Coordinate and schedule technician appointments, deliveries, towing services and other service arrangements.
• Provide administrative and operational support to ensure efficient daily business operations.
• Perform any other duties assigned by the Superior from time to time.

Benefits

• Competitive salary package
• Annual bonus & yearly increment (based on performance)
• EPF, SOCSO & EIS contributions
• Annual Leave & Medical Leave entitlement
• Overtime pay (where applicable)
• Career growth and learning opportunities
• Friendly and supportive working environment
• On-the-job training provided
• Stable company with long-term career opportunities
• Convenient working location with parking available