Operations Support Officer (Customer Service)

TRANSPAK SPECIALIZED PACKAGING SDN. BHD.; Kulai; On-site; MYR 48,000 - 84,000; Full time

Job summary

TRANSPAK SPECIALIZED PACKAGING SDN. BHD. is seeking an Operations Support Officer (Customer Service) in Kulai, Malaysia, to assist daily operations by delivering excellent service, handling inquiries, preparing quotations, and processing orders accurately.

The role emphasizes maintaining positive customer relationships, coordinating with internal teams, and ensuring records accuracy in a fast-paced environment, with opportunities to learn about products and services to support customer success.

Qualifications

• Minimum 3 years in customer service or operations support.
• Excellent communication and interpersonal skills with a customer focus.
• Strong problem-solving and decision-making abilities for handling complaints.
• Good organizational skills and meticulous handling of quotations, orders, and invoices.
• Proficient in Microsoft Office and data entry; able to use order processing systems.
• Able to work independently and with internal teams in a fast-paced environment.
• Willingness to learn about company products and adapt to operational needs.

Responsibilities

• Respond to customer inquiries with accurate information.
• Prepare quotations for product and service inquiries.
• Process customer orders accurately and efficiently.
• Prepare invoices for products and services supplied.
• Maintain records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal departments to meet customer needs.
• Stay up-to-date with product and service information.
• Ensure compliance with company policies while maintaining professionalism.
• Perform other ad hoc tasks as required by supervisor.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Tools

Microsoft Office

Order processing systems

Data entry

Job description

Operations Support Officer (Customer Service)

We are looking for a proactive and detail-oriented Operations Support Officer (Customer Service) to support our daily operations by providing excellent customer service, handling customer inquiries, preparing quotations and invoices, and processing orders accurately.

This role plays an important part in ensuring customer satisfaction by maintaining positive customer relationships, addressing customer concerns, keeping accurate records, and coordinating with internal departments to ensure smooth and efficient operations.

If you are someone who enjoys interacting with customers, solving problems, managing administrative tasks, and working in a fast-paced environment, we welcome your application.

Key Responsibilities:

Respond to customer inquiries and provide accurate information about products and services.

Prepare official quotations for customer product and service inquiries.

Process customer orders accurately and efficiently.

Prepare invoices for products and services supplied.

Maintain accurate records of customer interactions, transactions, and documentation.

Follow up with customers to ensure satisfaction with products and services.

Handle customer complaints and concerns professionally and provide appropriate solutions.

Collaborate with internal departments to address customer needs and ensure smooth operations.

Keep up-to-date with product and service information to provide accurate and helpful responses.

Ensure compliance with company policies and procedures while maintaining a professional and courteous attitude.

Perform other ad hoc assignments and related duties as assigned by the superior.

Requirements:

At least 3 years of working experience in customer service, operations support, or a related field.

Excellent communication and interpersonal skills, with a customer-focused attitude.

Strong problem-solving and decision-making skills, with the ability to handle customer complaints professionally.

Good organizational skills and attention to detail in handling quotations, orders, invoices, and records.

Computer literate with proficiency in Microsoft Office and the ability to use computer systems for data entry and order processing.

Able to work independently and collaboratively with internal teams in a fast-paced environment.

Knowledge of company products and services, with a willingness to learn and adapt to operational needs.