Customer Support Associate

People Profilers Pte Ltd; Bayan Lepas; On-site; MYR 45,000 - 78,000; Full time

Job summary

People Profilers Pte Ltd is seeking an enthusiastic Administrative and Customer Support professional in Penang, Malaysia. You will support customers and internal sales teams, process orders and quotes, and coordinate with multiple departments to ensure timely delivery.

The role requires strong multilingual communication (English, Bahasa Malaysia, Chinese) and familiarity with standard admin processes. You will maintain records, prepare monthly reports, and drive continuous improvement

Qualifications

• Bachelor's degree in business administration, management, or related disciplines.
• Proficiency in English, Bahasa Malaysia, and Chinese for stakeholder liaison.
• Experience with admin standard processes is advantageous.

Responsibilities

• Provide professional support to customers and internal sales teams.
• Process customer orders, quotations, and delivery schedules accurately and promptly.
• Coordinate with Sales, Logistics, Warehouse, Account, HQ, and customers to ensure smooth order fulfillment.
• Handle customer inquiries, delivery issues, and order-related concerns in a timely and professional manner.
• Investigate and resolve operational issues by working with multiple departments and stakeholders.
• Monitor order status and proactively follow up to ensure commitments are met.
• Maintain accurate records, reports, and customer information in company systems.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Perform administrative and coordination tasks as assigned by management.
• Provide incoming call and office shipment support.
• Prepare monthly reports.

Skills

Customer service

Cross-functional coordination

Administrative processes

Report generation

English

Bahasa Malaysia

Chinese

Education

Bachelor's degree in business administration or related disciplines

Job description

Provide professional support to customers and internal sales teams. Process customer orders, quotations, delivery schedules and related documents accurately and promptly. Coordinate closely with Sales, Logistics, Warehouse, Account, HQ, and customers to ensure smooth order fulfillment.

Key responsibilities

Handle customer inquiries, delivery issues, and order-related concerns in a timely and professional manner

Investigate and resolve operational issues by working with multiple departments and stakeholders

Monitor order status and proactively follow up to ensure commitments are met

Maintain accurate records, reports, and customer information in company systems

Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency

Perform administrative and coordination tasks as assigned by management

Provide incoming call and office shipment support

Prepare monthly reports

About you

Bachelor's degree in business administration, Management, or related disciplines

Required Languages: English, Bahasa Malaysia, Chinese to liase with mandarin speaking stakeholders

Working experience and knowledge of admin standard processes are an advantage