Operations Supervisor

Gulf Agency Company; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Commission structure

Flexible working arrangement

Annual health screening programme

Career development and growth

Job summary

Gulf Agency Company seeks an Operations Supervisor – Customs & Regulatory Compliance in Malaysia. Based at Taman Rengit Sentral, Johor, you will supervise the operations team and oversee all customs regulatory, permit and license activities, ensuring compliance and efficient coordination with branches, vendors, and authorities.

The role requires a Diploma or Degree in related fields and a minimum of 3 years’ experience in customs operations or logistics supervision, with strong knowledge of

Qualifications

• Diploma or Degree in Logistics, Transportation, Supply Chain Management, Maritime Management, or related fields.
• At least 3 years’ experience in customs operations, permits, licenses or logistics supervision.
• Strong knowledge of Malaysian import/export regulations, customs procedures, and port operations.

Responsibilities

• Supervising and leading the operations team to ensure accurate and timely processing of customs declarations, permits, and licenses.
• Keep up-to-date with government regulations and communicate relevant information to colleagues and customers.
• Coordinating operational activities across branches to ensure efficient and cost-effective team performance.
• Preparing reports on customs declarations, billing and operational KPIs.
• Proactively identifying/resolving operational issues; escalating to the manager when necessary.
• Supporting the growth of the logistics department by assisting in business development initiatives.
• Be available and contactable for operational support when required.
• Carry out additional assignments as directed by management.

Skills

Leadership

Interpersonal skills

English communication

Bahasa Malaysia communication

Attention to detail

Education

Diploma or Degree in Logistics/Transportation/Supply Chain

Tools

Microsoft Office

DagangNet

SMK

Customs/operations systems

Job description

Operations Supervisor – Customs & Regulatory Compliance

Location: Taman Rengit Sentral, 81600 – Johor Branch, Malaysia

Join GAC and Lead Customs Operations

Are you a proactive, detail-oriented logistics professional with leadership experience? Do you thrive in an environment where accuracy, initiative, and teamwork are valued? If you’re passionate about customs operations, permits, licenses, and operational coordination, GAC Shipping Sdn Bhd wants to hear from you.

The Role

Responsible for supervising the operations team and overseeing all customs regulatory, permit and license activities. The successful candidate will ensure that all operational tasks are executed accurately, efficiently and in compliance with government regulations, while coordinating with internal teams, branches, vendors, and government authorities.

Key responsibilities include:

• Supervising and leading the operations team to ensure accurate and timely processing of customs declarations, permits, and licenses.
• Keep up-to-date with government regulations and communicate relevant information to colleagues and customers.
• Coordinating operational activities across branches to ensure efficient and cost-effective team performance.
• Preparing reports on customs declarations, billing and operational KPIs.
• Proactively identifying/resolving operational issues; escalating to the manager when necessary.
• Supporting the growth of the logistics department by assisting in business development initiatives.
• Be available and contactable for operational support when required.
• Carry out additional assignments as directed by management.

Job requirements

What we’re looking for:

Qualifications & Experience

• Diploma or Degree in Logistics, Transportation, Supply Chain Management, Maritime Management, or related fields.
• At least 3 years’ experience in customs operations, permits, licenses or logistics supervision.
• Strong knowledge of Malaysian import/export regulations, customs procedures, and port operations.

Skills & Attributes

• Strong leadership, team management and interpersonal skills.
• Excellent communication skills in English and Bahasa Malaysia (spoken and written).
• Proficient in Microsoft Office, SMK, DagangNet, and other customs/operations systems.
• Highly organized with strong attention to detail and ability to handle multiple priorities under pressure.
• Proactive, solutions-oriented and able to work independently.
• High levels of professionalism, integrity, and resilience.

• Attractive commission structure
• Flexible working arrangement
• Annual health screening programme
• Career development and growth opportunities
• Continuous training and development support
• Company mobile phone and SIM card (role-based provision)
• Festival celebrations and employee engagement activities
• Health Wellness Program
• Employee Referral Program
• Birthday leave
• Marital allowance (Newly married)
• Lead a team within the GAC global community, where people are valued for who they are, not just their job title.
• Work in a multinational organization in a dynamic logistics environment.
• Face challenges that foster personal growth and the company’s operational success.
• Join us on our journey towards a sustainable and innovative logistics future.
• Benefit from structured training and development programmes.
• Enjoy competitive salary and benefits.