Customer Service Representative

GAC; Selangor; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Health screening

Career development and training

Performance bonus

Referral benefit

Flexi benefit

Company mobile phone and SIM

Festival celebrations

Subsidized parking

4 days WFH per month

Job summary

GAC Cargo System Sdn Bhd is seeking a Customer Service Representative to join our Kelana Jaya, Petaling Jaya team. You will manage key customer accounts, handle inquiries, and coordinate end-to-end logistics operations including booking, documentation, and billing.

The role requires 3–4 years in logistics or freight forwarding, with sea freight experience preferred. Fluency in English and Bahasa Malaysia is essential, and the position is office-based in Kelana Jaya, Selangor.

Qualifications

• Bachelor’s Degree or Diploma in Logistics, Supply Chain, Shipping or a related field.
• At least 3-4 years of relevant experience in customer service, logistics or freight forwarding.
• Experience in sea freight is preferred (Import + Export).
• Proficient in English and Bahasa Malaysia, in written and spoken communication.

Responsibilities

• Manage existing customer accounts through timely, professional communication.
• Handle customer enquiries, service requests and operational updates.
• Handle end-to-end logistics operations, including booking, documentation, shipment coordination, billing, and job completion.
• Accurate, timely data entry into internal operating systems and third-party platforms.
• Verify job cost allocations, provisions and billing information to ensure invoicing accuracy.
• Coordinate submission of documentation for invoice preparation, e-billing and dispatch.
• Prepare daily, weekly and monthly operational and financial reports.
• Maintain accurate records and documentation in compliance with company procedures.
• Ensure compliance with customs, port, airport, and international trade regulations.
• Identify opportunities to improve workflow efficiency and service quality.
• Collaborate with internal teams to support smooth logistics operations.

Skills

Customer service

English communication

Bahasa Malaysia communication

Education

Bachelor’s or Diploma in Logistics/Shipping

Tools

MS Excel

Documentation systems

Job description

Role : Customer Service Representative

Location: Kelana Jaya, Petaling Jaya HQ

Are you a dynamic, results-oriented professional eager to embrace a rewarding career in a dynamic environment? Do you thrive as part of a collaborative team which prioritises innovation and operational excellence for both colleagues and clients? If you’re ready and willing to drive change for the better, we want to hear from you.

Start Your Career with GAC today.

At GAC Cargo System Sdn Bhd, we are seeking a dynamic and experienced Customer Service Representative to be based inKelana Jaya, Petaling Jaya,to deliver exceptional customer service, and support the expansion of our business.

Duties include:

• Manage existing customer accounts through timely, professional communication

• Handle customer enquiries, service requests and operational updates

• Handle end-to-end logistics operations, including booking, documentation, shipment coordination, billing, and job completion.

• Accurate, timely data entry into internal operating systems and third-party platforms

• Verify job cost allocations, provisions and billing information to ensure invoicing accuracy

• Coordinate submission of documentation for invoice preparation, e-billing and dispatch

• Prepare daily, weekly and monthly operational and financial reports

• Maintain accurate records and documentation in compliance with company procedures

• Ensure compliance with customs, port, airport, and international trade regulations

• Identify opportunities to improve workflow efficiency and service quality

• Collaborate with internal teams to support smooth logistics operations

Requirements :

• Bachelor’s Degree or Diploma in Logistics, Supply Chain, Shipping or a related field

• At least 3-4 years of relevant experience in customer service, logistics or freight forwarding

• Experience in sea freight is preferred (Import + Export)

• Proficient in English and Bahasa Malaysia, in written and spoken communication

• Office-based role; commute to Kelana Jaya, Petaling Jaya, required

  Skills and competencies

• Strong knowledge of logistics and supply chain operations

• High attention to detail and accuracy

• Strong organizational and time management skills

• Ability to handle multiple tasks in a fast-paced environment

• Customer-focused mindset with strong problem-solving skills

• Ability to work independently and collaboratively in a team environment

Benefits

• Comprehensive medical coverage - Dependent (Spouse and children) - 60k coverage Inpatient ,2k - Outpatient

• Health screening

• Career development and growth opportunities - Internal and external training

• Performance bonus + Increment

• Referral benefit

• Flexi benefit - Gym subscription + Dental +Optical

• Company mobile phone and SIM card - Normal to expensive mobile package

• Festival celebrations and employee engagement activities

• Subsidized parking (50%)

• 4 days WFH in a month.

As a GAC colleague you will:

• Work with a well-established international logistics organization

• Experience end-to-end logistics and freight forwarding operations

• Benefit from a professional, supportive working environment

• Enjoy career development and continuous learning opportunities

• Receive a competitive salary and benefits package