Operations Senior Associate - Fintech Client Services

Hytech; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

Hytech, a leading management consulting firm in Kuala Lumpur, is looking for a Customer Support Executive. The role includes reviewing customer data, verifying documents, resolving issues via email and live chat, and reporting data.

The ideal candidate should have at least a diploma in Business, Administration, or related fields and must be willing to work shifts, including weekends. Proficiency in English is required, and Mandarin is a plus.

Qualifications

• At least 1 year of working experience in a related field is required.
• Willing to work on rotating shifts including weekends.
• Required language: English, Mandarin is an advantage.

Responsibilities

• Responsible for customer data review and account opening.
• Verify documents submitted by clients.
• Handle customer requests via email/live chat.
• Report departmental data.
• Process withdrawal requests.

Skills

Customer data review

Document verification

Issue resolution

Data reporting

Communication

Education

Primary/Secondary School/SPM/O Level or higher

Job description

Hytech, a leading management consulting firm in Kuala Lumpur, is looking for a Customer Support Executive. The role includes reviewing customer data, verifying documents, resolving issues via email and live chat, and reporting data.

The ideal candidate should have at least a diploma in Business, Administration, or related fields and must be willing to work shifts, including weekends. Proficiency in English is required, and Mandarin is a plus.