Frontline Customer Support Specialist

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a customer support specialist in Kuala Lumpur to provide front-line assistance via live chats, phone, and email. You will resolve queries and issues on our fintech-focused products and platforms, while maintaining accurate customer data and assisting with related documentation.

Fluent English is required with Mandarin considered an asset; willingness to work shifts, including weekends, is expected.

Qualifications

• Diploma or higher education required.
• Willing to work shifts, including weekends.
• Fluent English; Mandarin is an added advantage.
• Proficient in Microsoft Office.

Responsibilities

• Provide front-line support via live chats, phones, and email.
• Answer queries and resolve client issues on products and platforms.
• Address feedback and complaints professionally.
• Record and update customer data and assist with documentation.
• Support translation for customer notices.

Education

Diploma or higher

Tools

Microsoft Office

Job description

Hytech Consulting Management Sdn Bhd is seeking a customer support specialist in Kuala Lumpur to provide front-line assistance via live chats, phone, and email. You will resolve queries and issues on our fintech-focused products and platforms, while maintaining accurate customer data and assisting with related documentation.

Fluent English is required with Mandarin considered an asset; willingness to work shifts, including weekends, is expected.