Customer Service Associate (MY)

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd in Kuala Lumpur is seeking a customer support professional to join our team.

You will provide front-line support via live chat, phone and email, resolve queries, and document customer data. Fluency in English is required; Mandarin is an advantage. Willingness to work shifts (including weekends) and strong MS Office skills are essential. An analytical mindset is highly valued.

Qualifications

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Skills

MS Office

English fluency

Analytical thinking

Problem solving

Education

Diploma or higher

Job description

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities:

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements:

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.