Customer Service Associate

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hytech Consulting Management seeks a customer support specialist to provide front-line assistance through live chat, phone, and email. You will handle queries about products, platforms, and promotions, and address customer feedback with professionalism.

This role requires a diploma or higher, shifts (including weekends if needed), and proficiency in Microsoft Office, with strong English communication and an analytical approach to problem-solving.

Qualifications

• Fluent in English with strong written and verbal communication skills.
• Mandarin is a plus and an added advantage.
• Tertiary education, diploma or higher required.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Address customer feedback and handle complaints professionally.
• Record and update customer data and other relevant information.
• Support department documentation and translation for customer notices.

Skills

English fluency

Mandarin (advantage)

Analytical thinking

Education

Diploma or higher

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities:

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements:

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.

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