Operation Senior Associate - AC MY

Atome; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Hytech, a management consulting company, is seeking a detail-oriented operations professional in Kuala Lumpur to support customer data review, account opening, and document verification.

You will handle customer requests via email and live chat, report departmental data, and collaborate with various teams to resolve issues, including processing withdrawals. 3–5 years of related experience required; English and Mandarin proficiency expected.

Qualifications

• 3–5 years of relevant experience in operations or customer service.
• Proficient in English; Mandarin proficiency required for Mandarin-speaking clients.
• Proficient in Word, Excel and PowerPoint; able to communicate clearly.

Responsibilities

• Review customer data and open accounts.
• Verify documents submitted by clients within specific regions.
• Handle customer requests via email or live chat.
• Collect and report departmental data.
• Cooperate with various departments to communicate and resolve matters.
• Process withdrawals.
• Perform ad-hoc tasks as assigned.

Skills

English

Mandarin

Communication

Microsoft Excel

PowerPoint

MS Word

Interpersonal skills

Education

Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent

Primary/Secondary School/SPM/"O" Level

Tools

MS Office Suite

Job description

Full-time | Kuala Lumpur, Kuala Lumpur, Malaysia | 3 to 5 years | MJ001160 | Operation (OP)

Posted on 2026-05-19

Job List

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office

operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities:

• Responsible for customer data review and account opening.


• Verify documents submitted by client within specific regions.


• Handle customer requests and solve issue by email/ live chat.


• Collected and reported departmental data.


• Cooperate with various departments to communicate and deal with matters.


• Process withdrawal.


• Perform any ad-hoc tasks being assigned.

Qualifications and Requirements:

• Candidate must possess at least Primary/Secondary School/SPM/\"O\" Level, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.


• Required language: English, We are also seeking candidatesproficient inMandarinto effectively communicate withMandarin-speaking clients.


• At least 3-5 Year(s) of working experience in the related field is required for this position.


• Proficient in basic office skills such as Word, Excel, and PowerPoint.


• Cheerful personality, good communication, and interpersonal skills.