Operations & Retail Lead — Barbecue & Growth Focus

Bee Cheng Hiang Hup Chong Foodstuff Sdn Bhd; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Bee Cheng Hiang Hup Chong Foodstuff Sdn Bhd is seeking a capable operations/retail professional in the Johor area. The role focuses on retail support, customer servicing, business development, and regular retail audits to uplift sales and customer experience.

The ideal candidate holds a Hotel/Food tech degree with 3+ years in F&B operations or sales, strong English and Mandarin, and proficiency in MS Office. Willingness to train for 3 months in Kuala Lumpur (accommodation provided) is required.

Qualifications

• Diploma/Bachelor's degree in Hotel management or Food tech with min 3 year(s) of relevant Food Industry working experience.
• Minimum 3 years’ experience in operations, sales, or a related role in F&B.
• Strong organizational and multitasking skills.
• Excellent communication skills in English and Mandarin, essential for liaising with Mandarin-speaking clients.
• Proficient in Microsoft Office Suite, and comfortable learning new technical systems as needed.
• High level of professionalism and strong problem-solving abilities.
• Willing and able to work retail hours
• Willing and able to work in non-HALAL workplace
• To attend retail training for 3 months at KL (accommodation provided)

Responsibilities

• Retail Support: Work closely with the retail team to prepare and maintain accurate day-to-day operation.
• Customer Servicing: Deliver excellent customer service by addressing inquiries and resolving complaints.
• Business development: Identify and develop new business opportunities to achieve sales targets.
• Retail Audit: Schedule visits to outlets to ensure SOP compliance and maximize sales.
• Performance Monitoring: Establish KPIs and monitor operational performance.

Skills

Barbecue skills

English

Mandarin

MS Office

Organizational skills

Multitasking

Problem solving

Education

Hotel/Food tech degree

Tools

Microsoft Office

Job description

Bee Cheng Hiang Hup Chong Foodstuff Sdn Bhd is seeking a capable operations/retail professional in the Johor area. The role focuses on retail support, customer servicing, business development, and regular retail audits to uplift sales and customer experience.

The ideal candidate holds a Hotel/Food tech degree with 3+ years in F&B operations or sales, strong English and Mandarin, and proficiency in MS Office. Willingness to train for 3 months in Kuala Lumpur (accommodation provided) is required.