Restaurant Ops Lead - Growth & Flexible Schedule

4FINGERS CRISPY CHICKEN; Cyberjaya; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Additional leave

Dental insurance

Flexible schedule

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Professional development

Job summary

4FINGERS CRISPY CHICKEN in Cyberjaya is seeking a Full-time, on-site Store Manager to lead daily operations and drive profitability while delivering exceptional customer experiences. You will manage staff, scheduling, training, and compliance with brand standards.

The role requires 3–5 years of F&B leadership, strong P&L discipline, and the ability to thrive in a fast-paced environment with flexible hours. English and Malay are essential; Mandarin is a plus.

Qualifications

• Minimum 3-5 years of managerial experience in F&B.
• Strong leadership, communication, and people management skills.
• Business acumen with a focus on sales, P&L, and cost control.
• Ability to work in a fast-paced environment with flexible hours.
• Hands-on leadership with problem-solving and decision-making abilities.

Responsibilities

• Lead, train, and develop a high-performing team, ensuring strong leadership at all levels.
• Manage recruitment, training, and performance evaluations for staff.
• Foster a positive work culture and maintain high employee engagement.
• Achieve and exceed sales targets through promotions, upselling, and excellent service.
• Analyse sales reports, customer traffic, and market trends to drive revenue.
• Implement local store marketing (LSM) initiatives to attract more customers.
• Ensure store readiness for daily operations, including proper staffing and equipment functionality.
• Enforce compliance with company SOPs, safety, hygiene, and food handling standards.
• Monitor product quality and ensure consistent execution of menu items.
• Drive excellent service standards, including speed of service and customer engagement.
• Handle customer complaints professionally and ensure high satisfaction levels.
• Implement brand standards, ensuring visual merchandising and cleanliness.
• Maintain high standards in quality, food safety, and audit compliance.
• Ensure the team follows company policies, labor laws, and safety regulations.
• Conduct regular self-audits and implement corrective actions as needed.
• Oversee daily cash handling, ensuring adherence to company cash control policies.
• Ensure accurate daily cash reconciliation and timely bank deposits.
• Implement security measures to prevent cash handling errors, fraud, or theft.

Skills

Leadership

Communication

People management

Business acumen

Problem-solving

Decision-making

Job description

4FINGERS CRISPY CHICKEN in Cyberjaya is seeking a Full-time, on-site Store Manager to lead daily operations and drive profitability while delivering exceptional customer experiences. You will manage staff, scheduling, training, and compliance with brand standards.

The role requires 3–5 years of F&B leadership, strong P&L discipline, and the ability to thrive in a fast-paced environment with flexible hours. English and Malay are essential; Mandarin is a plus.