Operations & Processing Specialist

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented Operations & Business Processing Administrator to support day-to-day operations and ensure accurate processing of transactions. You will maintain records, coordinate with stakeholders, and provide high-quality administrative support to keep the operating environment compliant and efficient.

The role requires a Diploma or Bachelor's degree in a related field and 1–3 years of experience in operations or business processing.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Finance, Operations Management or a related discipline.
• 1–3 years of experience in operations, administration or business processing.
• Experience within the financial services, insurance or financial advisory industry is advantageous but not mandatory.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Good written and verbal communication skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Comfortable learning new systems and digital platforms.
• Positive attitude with a strong sense of ownership and accountability.

Responsibilities

• Process new business submissions, servicing requests, renewals, endorsements and other operational transactions accurately and within service standards.
• Perform completeness and quality checks on submitted documentation before processing.
• Monitor outstanding cases and proactively follow up with advisers, providers and relevant stakeholders.
• Liaise with insurers, investment platforms and business partners to facilitate smooth case processing.
• Update operational systems and maintain accurate records.
• Maintain organised electronic records and filing systems.
• Support document management and archival activities.
• Assist with data entry, reconciliation and system updates.
• Monitor shared operational mailboxes and respond or route enquiries appropriately.
• Provide operational support to financial advisers and internal departments.

Skills

Attention to detail

Time management

Written communication

Verbal communication

Microsoft Excel

Education

Diploma or Bachelor's Degree in Business Administration, Finance, Operations Management or related

Tools

Microsoft Office

Job description

Jora Malaysia is seeking a detail-oriented Operations & Business Processing Administrator to support day-to-day operations and ensure accurate processing of transactions. You will maintain records, coordinate with stakeholders, and provide high-quality administrative support to keep the operating environment compliant and efficient.

The role requires a Diploma or Bachelor's degree in a related field and 1–3 years of experience in operations or business processing.