Operations & Process Improvement Specialist

Crédit Agricole; Putrajaya; Presencial; MYR 206 000 - 343 000; Tempo integral

Resumo da oferta

Crédit Agricole in France is seeking a proactive Business Coordinator to support production and users, applying expertise to train others and drive continuous improvement of business processes.

You will manage knowledge bases and documentation, monitor dashboards and quality indicators, and oversee functional topics within your business line.

This role emphasizes cross-functional collaboration, project involvement, and timely responses to internal and client requests, within a 9:00–18:00 schedule.

Qualificações

• Experience in knowledge management and business process improvement is desirable.

Responsabilidades

• Administer and support knowledge bases and business-line documentation.
• Drive continuous improvement of processes and related procedures.
• Monitor dashboards, quality indicators and reports for the unit.
• Ensure procedures comply with activity and anticipate impacts on other units.
• Oversee production-flow integration and trigger corrective actions if needed.
• Perform production activities when required.
• Write and assist with project deliverables related to PM, change, or trainings.
• Provide user assistance and support to clients and internal teams.
• Train staff to advance knowledge of production tools and business-line tech.
• Consolidate and analyze complex requests and route to the right teams.

Descrição da oferta de emprego

Crédit Agricole in France is seeking a proactive Business Coordinator to support production and users, applying expertise to train others and drive continuous improvement of business processes.

You will manage knowledge bases and documentation, monitor dashboards and quality indicators, and oversee functional topics within your business line.

This role emphasizes cross-functional collaboration, project involvement, and timely responses to internal and client requests, within a 9:00–18:00 schedule.