Business Coordinator, C3 Project & Transformation M/F

CACEIS Malaysia; Putrajaya; On-site; MYR 206,000 - 343,000; Full time

Job summary

Crédit Agricole in France is seeking a proactive Business Coordinator to support production and users, applying expertise to train others and drive continuous improvement of business processes.

You will manage knowledge bases and documentation, monitor dashboards and quality indicators, and oversee functional topics within your business line.

This role emphasizes cross-functional collaboration, project involvement, and timely responses to internal and client requests, within a 9:00–18:00 schedule.

Qualifications

• Experience in knowledge management and business process improvement is desirable.

Responsibilities

• Administer and support knowledge bases and business-line documentation.
• Drive continuous improvement of processes and related procedures.
• Monitor dashboards, quality indicators and reports for the unit.
• Ensure procedures comply with activity and anticipate impacts on other units.
• Oversee production-flow integration and trigger corrective actions if needed.
• Perform production activities when required.
• Write and assist with project deliverables related to PM, change, or trainings.
• Provide user assistance and support to clients and internal teams.
• Train staff to advance knowledge of production tools and business-line tech.
• Consolidate and analyze complex requests and route to the right teams.

Job description

What is the opportunity?

The Business Coordinator (BC) may assist and support production and users, in particular by harnessing his/her expertise and by providing training. He/she is responsible for the continuous improvement of business processes and their quality reporting. Finally, he/she takes charge of or oversees technical-functional topics in relation to his/her business line and as assigned by his/her manager.

Region: France

Working hours: 9AM to 6PM

What will you do?

Quality & management of business processes

• Administer and support all types of knowledge bases and all documentation for the business-line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity
• Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional
• Monitor and enrich dashboards, quality indicators and reports for his/her
• Be aware of the procedures applicable to the activity carried out, be vigilant in the performance of your duties and anticipate the consequences of your actions, particularly on other CACEIS businesses and on the client

Production Tracking

• Depending on the unit's position: May monitor the proper integration of flows or production activities through appropriate applications and handle corrective actions and alerts if there are malfunctions
• In some cases, may also perform production activities

Project Management

• Write and/or assist with writing all types of deliverables, as a project manager or contributor, linked to project management, change management or trainings

User Assistance and Support

• Perform functional administration for a data repository or applications in compliance with the defined strategy
• Manage client requests (internal and/or external) to provide the functional response meeting the quality requirements as soon as possible.
• Provide assistance and support to his/her team and to any other CACEIS unit in the framework of one-off or recurring events
• Within his/her area of expertise, participate in the ongoing training of employees to advance learning about production tools and business line technicalities or enhance the business line knowledge of teams
• Consolidate and analyse complex requests, then respond to them within his/her scope or direct them to the appropriate teams

Activities which may require advanced expertise

• Evolution of impact:
  - Evaluates the technical impact of regulatory changes on its business.
  - Acquire knowledge of the regulatory framework and internal directives through training and promote and systematically implement the standard procedures for verifying compliance in order to detect malfunctions and inform the identified contacts
• Referent:
  - Is the technical referent of the profession

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