Operations Manager(Logistics)

Reeracoen Recruitment; Port Klang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia seeks an experienced Logistics Operations Manager to oversee warehouse and freight forwarding operations, ensuring efficiency, export/import compliance, and customer satisfaction. This role covers inbound/outbound processes, inventory control, and cross-border shipping coordination.

The ideal candidate holds a Bachelor’s Degree or Diploma in logistics or related fields with at least 5 years in logistics ops, including supervision, and strong KPI, cost-control, and team leadership

Qualifications

• Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5 years of experience in logistics operations, including warehouse, transportation, and freight forwarding operations, with supervisory/managerial experience.
• Strong experience in overall operations management, including inventory/warehouse management, import/export, customs clearance, KPI management, cost control, and team management.

Responsibilities

• Oversee daily inbound and outbound warehouse operations, including receiving, storage, order fulfilment, and delivery.
• Manage inventory, warehouse space utilization, stock accuracy, and operational productivity.
• Coordinate domestic and international shipments by air, sea, and land, including export/import and customs clearance procedures.
• Lead and monitor operational KPIs, resolve operational issues and customer complaints, and maintain high service standards.
• Review and improve SOPs and implement lean practices to enhance operational efficiency and reduce operational costs.
• Manage departmental budgets, expenses, sales forecasts, and performance against targets while identifying cost-saving opportunities.
• Lead and develop the operations team while supporting business development and ensuring compliance with safety, regulatory, and ISO requirements.

Skills

Team leadership

Operations management

KPI management

Cost control

Education

Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

【Job Summary】
Manage and oversee warehouse and freight forwarding operations, including export/import and customs clearance, while driving operational efficiency, customer satisfaction, and business growth.

【Key Responsibilities】
Oversee daily inbound and outbound warehouse operations, including receiving, storage, order fulfilment, and delivery.
Manage inventory, warehouse space utilization, stock accuracy, and operational productivity.
Coordinate domestic and international shipments by air, sea, and land, including export/import and customs clearance procedures.
Liaise with customs brokers, carriers, shipping lines, and other logistics partners to ensure smooth and timely delivery.
Lead and monitor operational KPIs, resolve operational issues and customer complaints, and maintain high service standards.
Review and improve SOPs and implement lean practices to enhance operational efficiency and reduce operational costs.
Manage departmental budgets, expenses, sales forecasts, and performance against targets while identifying cost-saving opportunities.
Lead and develop the operations team while supporting business development and ensuring compliance with safety, regulatory, and ISO requirements.

Qualifications

• Requirement
  

  【Must】
  Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
  Minimum 5 years of experience in logistics operations, including warehouse, transportation, and freight forwarding operations, with supervisory/managerial experience.
  Strong experience in overall operations management, including inventory/warehouse management, import/export, customs clearance, KPI management, cost control, and team management.

• English Level
  

  -

• Other Language
  

  Malay, English