Group Operation Manager

Fintos Venture Group; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Medical claim

18 days off for public holidays

Access to educational opportunities

Parking allowances

Job summary

Fintos Venture Group in Malaysia seeks an experienced Group Operation Manager to lead operational efficiency across departments. The ideal candidate will have over 5 years of experience in banking, excellent leadership skills, and the ability to communicate in Mandarin.

You will oversee daily operations, develop strategic plans, and ensure compliance with regulations. The role offers opportunities for advancement and a dynamic work environment.

Qualifications

• At least 5 years of experience in an operational managerial position within a bank.
• Proven experience in drafting and implementing SOPs.
• Familiarity with laws, regulations, and compliance standards in the banking industry.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Ability to speak Mandarin is essential due to the business nature.
• Proficiency in relevant digital tools and technology to support operational efficiency.

Responsibilities

• Oversee daily operations across various departments for efficiency.
• Monitor and optimize the entire operational workflow.
• Collaborate with senior management for strategic plans.
• Ensure compliance with applicable laws and regulations.

Skills

Operational Oversight

Strategic Planning

Performance Analysis

Stakeholder Management

Customer Service Team Development

Education

Bachelor's degree in business administration

MBA preferred

Job description

Group Operation Manager

We are seeking an experienced and detail-oriented Group Operation Manager to join our dynamic team. This role requires a blend of technical expertise in finance and accounting, strong leadership abilities, and excellent communication skills. The successful candidate will play a pivotal role in shaping our financial strategy and ensuring effective financial management across the company.

Job Highlights

• Professional Advancement: Annual performance evaluations with opportunities for promotion. Potential to rise to a chief-level position.
• Competitive Compensation: Attractive salary package with performance-based incentives.
• Equity Participation: Eligibility for the Employee Share Option Scheme (ESOS).
• Company Growth: The company is on a path towards an IPO and expanding internationally.

Key Responsibilities

• Oversee daily operations across various departments, ensuring smooth and efficient processes.
• Ensure the smooth execution of the sales process and overall business operations.
• Monitor and optimize the entire operational workflow to achieve maximum efficiency and productivity.
• Develop and implement operational policies, procedures, and best practices to optimize performance and ensure compliance with relevant regulations.
• Continuously update and refine SOPs to align with industry standards and organizational needs.
• Collaborate with senior management to develop and execute long-term strategic plans and initiatives.
• Drive the adoption of technology and digital solutions to enhance operational efficiency and support business objectives.
• Analyze KPIs and financial data to identify trends, areas for improvement, and opportunities for growth.
• Prepare and submit regular sales and OKR performance reports to top management, highlighting key achievements and areas for improvement.
• Provide insights and recommendations for enhancing the company's sales performance and overall growth.
• Maintain strong relationships with industry stakeholders, including clients, partners, and regulators, to expand business opportunities and ensure client satisfaction.
• Ensure all operations adhere to applicable laws, regulations, and industry standards.
• Stay well-versed with legal and regulatory changes to ensure ongoing compliance.
• Collaborate with other departments, such as sales, marketing, and finance, to achieve organizational goals and support overall business growth.
• Monitor the operation team's efforts to keep the company's systems updated and aligned with industry best practices.
• Develop and maintain a high-performing customer service team.
• Implement performance management strategies to ensure the customer service team consistently meets and exceeds expectations.
• Provide regular feedback, coaching, and training to improve team members' skills and foster a culture of continuous improvement.

Qualifications

• At least 5 years of experience in an operational managerial position within a bank.
• Proven experience in drafting and implementing SOPs.
• Bachelor's degree in business administration; MBA preferred.
• Familiarity with laws, regulations, and compliance standards in the banking industry.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Ability to speak Mandarin is essential due to the business nature.
• Proficiency in relevant digital tools and technology to support operational efficiency.

Why Join Us?

• Medical claim
• Enjoy all Public Holidays under Selangor - that's 18 days off!
• Access to educational opportunities like EMBA and various training courses.
• Opportunities for growth and promotion, evaluated in annual reviews.
• Partake in weekly and monthly company activities – from badminton and cycling to picnics and evening sessions.
• Experience our vibrant, energetic office culture and a comfortable corporate style workspace.
• Parking allowances provided. Office location conveniently accessible via public transport.

Skills

• Operational Oversight
• Strategic Planning
• Performance Analysis
• Stakeholder Management
• Customer Service Team Development