Operations Manager

ELOGIO ASIA PACIFIC SDN. BHD.; Subang Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

The Operations Manager at Elogio Asia in Subang Jaya will oversee day-to-day operations across warehouse, logistics, inventory control, service coordination, and after-sales support to ensure compliant, efficient delivery of products and services.

Responsibilities include optimizing processes, maintaining stock accuracy, coordinating cross‑department activities with Sales, Finance, Regulatory and Technical teams, and leading a high‑performing operations team toward continuous improvement and

Job description

The Operations Manager is responsible for overseeing and managing the day-to-day operational functions of the company to ensure smooth, efficient, and compliant business operations. This role will lead and coordinate cross-functional activities involving warehouse, logistics, service coordination, inventory control, order fulfilment, office administration, and operational support for sales and after-sales activities.

The Operations Manager is expected to improve operational efficiency, strengthen internal controls, monitor service standards, and ensure timely execution of operational processes in line with the company's business objectives and regulatory requirements.

Key Responsibilities:

1. Operations Management

Oversee the daily operations of the company, including warehouse, logistics, delivery arrangements, inventory movement, installation coordination, and service support.

Ensure all operational processes are carried out efficiently, accurately, and within timeline.

Monitor and improve workflow, SOP compliance, and internal coordination across departments.

Identify operational gaps and propose practical solutions to improve productivity and efficiency.

2. Inventory, Warehouse and Logistics Control

Supervise inventory management, stock accuracy, receiving, storage, picking, packing, and delivery processes.

Ensure proper control and tracking of medical devices, consumables, spare parts, demo units, and promotional items.

Work closely with warehouse and logistics personnel to maintain stock accuracy and minimize discrepancies.

Monitor courier, transport, and delivery arrangements to ensure timely and cost-effective distribution.

Oversee stock transfers, returns, loan units, and replacement units with proper documentation.

3. Service and After-Sales Support Coordination

Coordinate operational support for machine installation, maintenance schedules, preventive maintenance, breakdown service, and technical team deployment.

Work with engineering and service teams to ensure customer issues are attended to promptly and professionally.

Monitor service records, job completion status, and equipment movement.

Ensure proper operational planning for spare parts availability and service turnaround time.

4. SOP, Internal Control and Compliance

Develop, implement, and maintain operational SOPs, policies, and work instructions.

Ensure all operational documentation is complete, organized, and audit-ready.

Strengthen internal controls over stock movement, asset handling, delivery, and service-related documentation.

Ensure operations comply with company policies, quality standards, and applicable regulatory requirements.

Support internal and external audits by providing accurate records and operational documentation.

5. Cross-Department Coordination

Work closely with Sales, Finance, Regulatory, Customer Service, and Technical teams to ensure smooth end-to-end operations.

Support sales activities by ensuring readiness of stock, demo units, supporting documents, and timely fulfilment of customer requirements.

Coordinate with Finance on billing-related operational documents, delivery confirmations, stock reconciliation, and asset records.

Liaise with Regulatory or relevant stakeholders to ensure operational handling aligns with applicable requirements for medical or aesthetic devices.

6. Team Leadership and People Management

Lead, supervise, and coach the operations team, including warehouse, logistics, admin, and other supporting staff.

Set clear responsibilities, performance expectations, and KPIs for the team.

Monitor staff discipline, productivity, attendance, and work quality.

Provide training and guidance to ensure team members understand processes and perform their duties effectively.

Foster teamwork, accountability, and a service-oriented working culture.

7. Planning, Reporting and Continuous Improvement

Prepare operational reports, analysis, and updates for management review.

Track KPIs such as delivery turnaround time, stock accuracy, service response time, and operational efficiency.

Review operational costs and recommend improvement measures to control expenses.

Participate in business process improvement, system implementation, and automation initiatives where applicable.

Support management in strategic planning related to operations expansion, warehousing, service support, and process enhancement.

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Pharmaceuticals, Biotechnology & Medical Devices 11-50 employees

Elogio Asia was incorporated on 28th January 2003. The original intent of starting this company was to provide the aesthetic and beauty market skin care products that really work and beauty equipment that meant to achieve results. At that time, there was a lack of good quality beauty products and aesthetic equipment in the market that work and achieve the desired results for customers. Elogio Asia is constantly looking out for such products and equipment that can enhance the total body wellness and achieving vitality to the body health from top to toe. Elogio Asia positions herself not only as a product distributor in the region but also a beauty and wellness concept provider where we specialize in providing our customers, salon owners and aesthetic doctors, unique concepts and protocols in treating their customers and patients satisfactorily achieving the results they desire. We offer solutions by creating concepts that target the very core problem areas faced by the customers. Elogio Asia seeks to be a trend-setter by engaging in beauty-related research and development so that we can help our customers obtain and achieve optimum results. We are now representative and sole distributor to Asia for some of the best quality and well known products and equipment from United Kingdom, Korea, Spain, Italy and Japan.

Elogio Asia is also a company that instills social responsibility to the society by involving and supporting in community projects. We also inculcate mutual respect amongst staff by listening and caring for one another so as to make the working environment conducive, stress‑free and enjoyable. We hope as the Company grows, the staff who is our important and main asset, will also grow with us.

Elogio Asia was incorporated on 28th January 2003. The original intent of starting this company was to provide the aesthetic and beauty market skin care products that really work and beauty equipment that meant to achieve results. At that time, there was a lack of good quality beauty products and aesthetic equipment in the market that work and achieve the desired results for customers. Elogio Asia is constantly looking out for such products and equipment that can enhance the total body wellness and achieving vitality to the body health from top to toe. Elogio Asia positions herself not only as a product distributor in the region but also a beauty and wellness concept provider where we specialize in providing our customers, salon owners and aesthetic doctors, unique concepts and protocols in treating their customers and patients satisfactorily achieving the results they desire. We offer solutions by creating concepts that target the very core problem areas faced by the customers. Elogio Asia seeks to be a trend‑setter by engaging in beauty‑related research and development so that we can help our customers obtain and achieve optimum results. We are now representative and sole distributor to Asia for some of the best quality and well known products and equipment from United Kingdom, Korea, Spain, Italy and Japan.

Elogio Asia is also a company that instills social responsibility to the society by involving and supporting in community projects. We also inculcate mutual respect amongst staff by listening and caring for one another so as to make the working environment conducive, stress‑free and enjoyable. We hope as the Company grows, the staff who is our important and main asset, will also grow with us.

What can I earn as an Operations Manager