Cloud Operations Manager

Silverlake Axis Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

Silverlake Axis Sdn Bhd is seeking a hands-on Cloud Operations Manager to lead day-to-day management, provisioning, security and cost optimisation across multi-cloud environments. You will collaborate with DevOps, development teams and business units to deliver reliable cloud services aligned with business needs.

The role requires 5+ years of cloud operations experience, strong knowledge of AWS/Azure/GCP, and a focus on security, monitoring and automation.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field.
• Minimum 5 years of hands-on experience in cloud infrastructure or cloud operations with experience managing enterprise or production environments.
• Strong hands-on experience with at least two major cloud platforms such as AWS, Microsoft Azure, Google Cloud Platform (GCP) or others.
• Strong understanding of cloud compute, storage, networking, IAM, monitoring, logging, backup and security services.
• Experience in cloud provisioning, troubleshooting, incident management, performance optimization and cost management.
• Experience working with DevOps, development teams and Business Units.
• Familiarity with CI/CD, containers and DevOps practices is an advantage.
• Relevant cloud certifications are an advantage.

Responsibilities

• Manage and operate multi-cloud environments including cloud accounts/subscriptions, compute, storage, networking and other cloud services.
• Provision and configure cloud resources based on project and business requirements.
• Establish standard provisioning, configuration, naming, tagging and resource management practices.
• Maintain cloud asset inventory and service documentation.
• Act as the primary operational owner for cloud-related incidents and service issues.
• Troubleshoot cloud infrastructure, connectivity, performance and availability issues.
• Coordinate with DevOps, application teams, vendors and cloud providers to resolve incidents.
• Lead root-cause analysis and preventive measures for recurring issues.
• Manage cloud access, roles, permissions and privileged accounts based on least-privilege principles.
• Work closely with the Group Security team to implement cloud security controls.
• Ensure cloud environments comply with established security and governance standards.
• Perform resource sizing and rightsizing based on workload requirements.
• Monitor cloud consumption, utilisation and spending across multiple cloud platforms.
• Implement cost optimisation measures and establish appropriate budgets, alerts and tagging.
• Provide regular cloud cost and utilisation reporting to management.
• Implement and maintain cloud monitoring, logging, alerting and operational dashboards.
• Monitor availability, performance, capacity and resource utilisation.
• Proactively identify operational risks and recommend improvements.
• Work closely with DevOps and development teams to provision environments and support deployment requirements.
• Engage Business Units and project teams to understand requirements and translate them into appropriate cloud solutions.
• Provide guidance on cloud sizing, deployment and operational considerations.
• Act as the key Group IT contact for cloud operational matters.
• Promote Infrastructure-as-Code and automation to reduce manual provisioning and operational effort.
• Develop and maintain cloud operational procedures, standards and documentation.
• Evaluate new cloud services and technologies to improve scalability, security and operational efficiency.
• Willing to travel and accept overseas assignments, where required.

Skills

Hands-on cloud operations

Incident management

Cloud security & access management

Monitoring & performance management

Automation & Infrastructure-as-Code

DevOps collaboration

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AWS

Azure

GCP

Job description

The Cloud Operations Manager will be responsible for the day-to-day management, operation and optimisation of the Company's multi-cloud environment supporting development teams and business units. This is a hands-on management role responsible for cloud provisioning, access management, incident response, performance and capacity optimisation, cost management, monitoring and ensuring cloud services are secure, reliable and aligned with business requirements.

How You'll Make a Difference

1. Cloud Operations & Provisioning

Manage andoperatemulti-cloud environments including cloud accounts/subscriptions, compute, storage,networkingand other cloud services.

Provision and configure cloud resources based on project and business requirements.

Establish standard provisioning, configuration, naming,taggingand resource management practices.

Maintain cloud asset inventory and service documentation.

Act as the primary operational owner for cloud-related incidents and service issues.

Troubleshoot cloud infrastructure, connectivity,performanceand availability issues.

Coordinate with DevOps, application teams,vendorsand cloud providers to resolve incidents.

Lead root-cause analysis and preventive measures for recurring issues.

3. Access & Security Management

Manage cloud access, roles,permissionsand privileged accounts based on least-privilege principles.

Work closely with the Group Security team to implement cloud security controls.

Ensure cloud environmentscomply withestablished security and governance standards.

4. Capacity & Cost Optimisation

Perform resource sizing and rightsizing based on workload requirements.

Monitor cloud consumption,utilisationand spending across multiple cloud platforms.

Implement cost optimisation measures andestablishappropriate budgets,alertsand tagging.

Provide regular cloud cost andutilisationreporting to management.

5. Monitoring & Performance

Implement andmaintaincloud monitoring, logging,alertingand operational dashboards.

Monitor availability, performance,capacityand resourceutilisation.

Proactivelyidentifyoperational risks and recommend improvements.

6. DevOps & Business Partnership

Work closely with DevOps and development teams to provision environments and support deployment requirements.

Engage Business Units and project teams to understand requirements and translate them intoappropriate cloudsolutions.

Provide guidance on cloud sizing,deploymentand operational considerations.

Act as the key Group IT contact for cloud operational matters.

Promote Infrastructure-as-Code and automation to reduce manual provisioning and operational effort.

Develop andmaintaincloud operational procedures,standardsand documentation.

Evaluate new cloud services and technologies to improve scalability,securityand operational efficiency.

Willing to travel and accept overseas assignments, where required.

Other duties and responsibilities that may from time to time be assigned by the management.

What You'll Bring

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field.

Minimum 5 years of hands-on experience in cloud infrastructure or cloud operations with experience managing enterprise or production environments.

Strong hands-on experience with at least two major cloud platforms such as AWS, Microsoft Azure, Google Cloud Platform (GCP) or others.

Strong understanding of cloud compute, storage, networking, IAM, monitoring, logging, backup and security services.

Experience in cloud provisioning, troubleshooting, incident management, performance optimization and cost management.

Experience working with DevOps, development teams and Business Units.

Familiarity with CI/CD, containers and DevOps practices is an advantage.

Relevant cloud certifications are an advantage.

Technical Competencies (The Execution Checklist)

Hands-on Cloud Operations

Incident & Problem Management

Cloud Security & Access Management

Monitoring & Performance Management

Automation & Infrastructure-as-Code

Strong analytical and troubleshooting skills

Ownership and ability to work independently

Silverlake Group of Companies is a global software organisation with an impeccable track record; winner of multiple awards providing unparalleled expertise and high end quality in delivering state-of-the-art solutions in the area of Banking & Finance, Capital Market/Stockbroking, Airline, Utilities and Retail industries across the world. Since its inception in 1989, Silverlake has grown tremendously to a staff force of more than 1500 people. Our software and services are marketed across Asia Pacific (Thailand, Brunei, Singapore, Vietnam, Indonesia, China, Japan, Philippines and Sri Lanka), Middle East, USA and Europe. As we are expanding our development team, we encourage talented individuals to grow and succeed with us.

Silverlake Group of Companies is a global software organisation with an impeccable track record; winner of multiple awards providing unparalleled expertise and high end quality in delivering state-of-the-art solutions in the area of Banking & Finance, Capital Market/Stockbroking, Airline, Utilities and Retail industries across the world. Since its inception in 1989, Silverlake has grown tremendously to a staff force of more than 1500 people. Our software and services are marketed across Asia Pacific (Thailand, Brunei, Singapore, Vietnam, Indonesia, China, Japan, Philippines and Sri Lanka), Middle East, USA and Europe. As we are expanding our development team, we encourage talented individuals to grow and succeed with us.

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What can I earn as an Operations Manager