Operations Manager

Hunters International; Selangor; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

Training Provided

EPF

SOCSO

EIS

Job summary

Hunters International is hiring for a senior Operations Manager in Malaysia to lead HVAC/ACMV servicing and project execution. You will manage day-to-day dispatch, plan technician schedules, and monitor SLAs while overseeing project costing and margins for both service contracts and installations.

You will also supervise back-office workflows, ensure documentation compliance, and report to senior leadership on operations and manpower.

Qualifications

• Minimum 8–10 years in the HVAC/ACMV industry, with project and servicing experience.
• Experience managing a technician team and daily dispatch/scheduling.
• Able to manage office admin flow: job orders, invoicing, documentation.
• Proven track record in budgeting, costing, or P&L for a team or division.
• Strong ACMV technical grounding; able to read drawings and troubleshoot with technicians.
• Diploma/Degree in Mechanical Engineering, Building Services, or related field.
• Strong organizational, client-facing, and people management skills.

Responsibilities

• Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/callout jobs.
• Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency.
• Track service contract renewals, PM schedules, and ensure SLAs/response times are met.
• Handle escalations from clients on breakdowns or service quality issues.
• Review job sheets, service reports, and spare parts usage submitted by technician.
• Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover.
• Review technical proposals, quotations, and variation orders before client submission.
• Manage project costing and budgets; accountable for margins on both projects and service contracts.
• Negotiate with subcontractors and suppliers on pricing and deliver.
• Oversee office back-end flow: job order processing, invoicing, quotation follow-ups, and documentation.
• Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways.
• Lead, mentor, and manage performance of technicians, service engineers, and back-office staff.
• Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety documentation).
• Report regularly to the Business Development Director / CEO on operations, financials, and manpower issues.

Skills

HVAC ACMV

Team management

Dispatch planning

Budgeting / P&L

Drawing interpretation

Client-facing

Documentation

Education

Mechanical Engineering

Building Services

Job description

Requirement

• Minimum 8–10 years in the HVAC/ACMV industry, with experience across both projects and servicing/maintenance operations

• Prior experience managing a technician team and daily dispatch/scheduling — not purely project-based background

• Comfortable managing office administrative flow (job orders, invoicing, documentation), not just field operations

• Proven track record handling budgets, costing, or P&L for a team or division

• Strong technical grounding in ACMV systems; able to read drawings and troubleshoot with technicians when needed

• Diploma/Degree in Mechanical Engineering, Building Services, or related field

• Strong organizational, client-facing, and people management skills

Responsibility

Servicing & Maintenance

• Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/callout jobs

• Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency

• Track service contract renewals, PM schedules, and ensure SLAs/response times are met

• Handle escalations from clients on breakdowns or service quality issues

• Review job sheets, service reports, and spare parts usage submitted by technician

Projects & Contracts

• Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover

• Review technical proposals, quotations, and variation orders before client submission

• Manage project costing and budgets; accountable for margins on both projects and service contracts

• Negotiate with subcontractors and suppliers on pricing and deliver

Office & Team Management

• Oversee office back-end flow: job order processing, invoicing, quotation follow-ups, and documentation

• Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways

• Lead, mentor, and manage performance of technicians, service engineers, and back-office staff

• Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety
  documentation)

• Report regularlly to the Business Development Director / CEO on operations, financials, and manpower issues

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• EPF
• SOCSO
• EIS