Retail Operations Manager

Rainbow Distribution Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

Rainbow Distribution Sdn Bhd is seeking a proactive Retail Operations Manager to oversee daily store activities across locations in Malaysia. The role focuses on delivering excellent customer service, supervising staff, and driving profitable growth through data-driven decisions.

You will lead expansion projects, ensure inventory control, and collaborate with merchandising to maintain store appeal. A strong background in retail management and stakeholder communication is essential.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Retail Management, or related field.
• Proven successful experience as a retail manager.
• Strong leadership and customer management abilities.
• Customer service-oriented with knowledge of business management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily retail operations and ensure compliance with company policies and high customer service standards.
• Lead and develop store staff to foster teamwork and growth.
• Analyze sales data to identify trends and drive sales growth across locations.
• Identify and pursue new business opportunities and partnerships.
• Lead expansion efforts including site selection and operational setup for new stores.
• Oversee inventory control, stock levels, replenishment, and loss prevention.
• Elevate customer experience through best practices and prompt issue resolution.
• Collaborate on visual merchandising to enhance store aesthetics.
• Assist in budgeting and monitor expenses to meet targets.
• Manage ad hoc projects and report on performance to senior management.

Skills

Team leadership

Customer service

Communication

Sales analysis

Budgeting

Education

Bachelor’s degree in Business Administration or related field

Tools

Excel

POS systems

Inventory software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.

Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.

Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.

Business Development: Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.

Retail Expansion: Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.

Inventory Management: Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.

Customer Experience: Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.

Visual Merchandising: Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.

Budget Management: Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.

Ad Hoc Projects: Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.

Reporting: Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.

Job requirements

Bachelor’s degree in Business Administration, Sales, Retail Management, or related field

Proven successful experience as a retail manager

Strong leadership and customer management abilities

Customer service-oriented with knowledge of business management processes

Excellent communication and interpersonal skills