Operations Lead: Drive Efficiency, Insights & Presentations

Nokia; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Nokia in Malaysia seeks a Business Operations Manager to drive operational efficiency across Service Delivery groups, analyzing performance data and preparing materials for presentations and meetings. You will collaborate with cross-functional teams to ensure smooth operations and a high standard of professionalism.

The role focuses on supporting Service Delivery Orgs, tracking metrics, and implementing process improvements to enhance productivity and maintain exceptional service delivery

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 5 years of experience in business operations, preferably in technology or telecommunications.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication skills, both written and verbal, with the ability to engage and influence stakeholders.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, for data analysis and presentation creation.
• Experience with project management tools and methodologies is an asset.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Strong problem-solving skills and a proactive approach to identifying and resolving operational challenges.
• Excellent organizational skills, attention to detail, and a results-driven mindset.
• A passion for continuous improvement and a commitment to delivering high-quality work.

Responsibilities

• Provide operational support and guidance to Service Delivery Orgs, ensuring efficient and effective processes.
• Track and interpret performance metrics, identifying areas for improvement and optimization.
• Prepare and deliver engaging S&D team presentations, communicating key insights and strategies.
• Assist with all-hands meetings, coordinating activities and ensuring a well-organized agenda.
• Collaborate with cross-functional teams to align on business goals and maintain seamless operations.
• Develop and maintain robust reporting systems to monitor and analyze key performance indicators.
• Identify process inefficiencies and implement process improvements to enhance productivity and efficiency.
• Liaise with internal and external stakeholders, gathering feedback and requirements for continuous improvement.
• Stay updated on industry trends and best practices, applying them to enhance business operations.
• Ensure compliance with company policies and procedures, maintaining a professional and organized work environment.

Skills

Analytical skills

Communication skills

Independent work

Time management

Stakeholder engagement

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Excel

PowerPoint

Job description

Nokia in Malaysia seeks a Business Operations Manager to drive operational efficiency across Service Delivery groups, analyzing performance data and preparing materials for presentations and meetings. You will collaborate with cross-functional teams to ensure smooth operations and a high standard of professionalism.

The role focuses on supporting Service Delivery Orgs, tracking metrics, and implementing process improvements to enhance productivity and maintain exceptional service delivery