Operations - General Recruitment - Monee / ShopeePay

Monee; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Monee in Kuala Lumpur is seeking an Operations Associate to ensure smooth execution of digital payment processes, improve workflows, and support business expansion. You will collaborate with cross-functional teams to enhance payment efficiency, merchant operations, risk management, and customer experience.

This general post welcomes fresh graduates to apply, with 0–2 years of experience in fintech or digital payments, strong analytical skills, and proficiency in Excel, Google Sheets, and data

Qualifications

• Bachelor’s degree in any discipline and availability to start full-time in 2025.
• 0–2 years of experience in operations, fintech, banking, or digital payments; fresh graduates welcome.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel, Google Sheets, and basic data analysis.
• Strong communication and stakeholder management skills.
• Understanding of digital payments or fintech industry trends is a plus.
• Experience with SQL or automation tools for operational reporting is a plus.

Responsibilities

• Oversee day-to-day payment operations and issue resolution.
• Monitor operational metrics, identify inefficiencies, and propose improvements.
• Collaborate with Product, Risk, Compliance, and Business Development to streamline payments and onboarding.
• Support the implementation of new payment features, policies, and fraud prevention measures.
• Assist in troubleshooting payment failures, merchant disputes, and customer escalations.
• Collaborate with banks and regulators to ensure compliance with financial regulations.
• Analyze operational data to identify trends and develop reports to improve service quality.
• Support automation and digitalization of processes to enhance efficiency and scalability.
• Ensure all transactions and processes comply with security, risk, and regulatory standards.

Skills

Analytical skills

Problem solving

Excel & Google Sheets

Data analysis

Communication

Stakeholder management

Education

Bachelor's degree

Tools

SQL

Automation tools

Job description

Operations - General Recruitment - Monee / ShopeePay

As an Operations Associate in the Monee / ShopeePay team, you will be responsible for ensuring the smooth execution of digital payment processes, improving operational workflows, and supporting business expansion. You will collaborate with cross-functional teams to enhance payment efficiency, merchant operations, risk management, and customer experience.

Note: This is a general job post to apply for fresh graduate role openings in Monee & ShopeePay's Operations team. You may indicate the specific role(s) that you're interested to explore in your resume or during subsequent interviews.

Key Responsibilities:

• Oversee day-to-day payment operations, ensuring smooth transaction processing and issue resolution.
• Monitor key operational metrics, identify inefficiencies, and propose improvements.
• Work closely with internal teams (e.g., Product, Risk, Compliance, Business Development) to streamline payment operations and merchant onboarding.
• Support the implementation of new payment features, policies, and fraud prevention measures.
• Assist in troubleshooting payment failures, merchant disputes, and customer escalations.
• Collaborate with external partners such as banks, payment providers, and regulatory bodies to ensure compliance with financial regulations.
• Analyze operational data to identify trends and develop reports to improve service quality.
• Support automation and digitalization of processes to enhance efficiency and scalability.
• Ensure all transactions and processes comply with security, risk, and regulatory standards.
• Bachelor’s degree in any discipline, with availability to start work full-time in 2025.
• 0-2 years of experience in operations, fintech, banking, or digital payments (fresh graduates are welcome to apply).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced fintech environment.
• Proficiency in Microsoft Excel, Google Sheets, and basic data analysis.
• Strong communication and stakeholder management skills.
• Understanding of digital payments, financial services, or fintech industry trends is a plus.
• Experience with SQL or automation tools for operational reporting is a plus.
• Highly adaptable, proactive, and eager to drive process improvements.