Payment Operations Specialist

Private Advertiser; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Daily allowance (Night shift)

Rotating shifts

Job summary

Private Advertiser in Malaysia is seeking a Payment Operations Specialist to support daily payment operations, monitor transactions, and ensure accurate processing across multiple channels. This role involves three shifts with work arrangements varying by shift.

Morning shift is from the Office; Night and Midnight shifts are Work from Home with daily allowances. Rotating three-shift schedule applies, and weekend/public holiday shifts may be required.

Qualifications

• Diploma or Bachelor's degree in Finance, Business, Accounting, Operations, or related field.
• Experience in payment operations, fintech, e-commerce, or related industry is an advantage.
• Good understanding of payment processing and reconciliation.
• Willing to work on a rotating three-shift schedule, including weekends and public holidays when required.

Responsibilities

• Monitor and manage daily payment transactions and processing activities.
• Verify transaction records and perform regular payment reconciliation.
• Monitor payment channels and follow up on failed, pending, or abnormal transactions.
• Investigate payment discrepancies and assist with timely issue resolution.
• Coordinate with internal teams and external payment partners on payment-related matters.
• Maintain accurate payment records, reports, and operational documentation.
• Monitor payment performance and identify recurring operational issues.
• Assist with payment channel testing, maintenance, and operational improvements.
• Follow internal procedures, controls, and applicable operational requirements.
• Support the improvement of payment processes and operational workflows.
• Escalate critical issues or unusual transactions to the relevant team or management.
• Perform other related duties as assigned.

Skills

Attention to detail

Analytical thinking

Communication skills

Education

Diploma or Bachelor's Degree in Finance/Business/Accounting/Operations

Tools

Excel

Payment platforms

Operational systems

Job description

We are looking for a Payment Operations Specialist to support daily payment operations, monitor transactions, and ensure payment processes are completed accurately and efficiently. This is a three-shift role with different work arrangements depending on the shift.

Key Responsibilities

Monitor and manage daily payment transactions and processing activities.

Verify transaction records and perform regular payment reconciliation.

Monitor payment channels and follow up on failed, pending, or abnormal transactions.

Investigate payment discrepancies and assist with timely issue resolution.

Coordinate with internal teams and external payment partners on payment-related matters.

Maintain accurate payment records, reports, and operational documentation.

Monitor payment performance and identify recurring operational issues.

Assist with payment channel testing, maintenance, and operational improvements.

Follow internal procedures, controls, and applicable operational requirements.

Support the improvement of payment processes and operational workflows.

Escalate critical issues or unusual transactions to the relevant team or management.

Perform other related duties as assigned.

Working Arrangement

Morning Shift: Work from Office (WFO)

Night Shift: Work from Home (WFH) + Daily Allowance

Midnight Shift: Work from Home (WFH) + Daily Allowance

Rotating three-shift schedule based on operational requirements.

Weekend and public holiday shifts may be required.

About You

Diploma or Bachelor’s Degree in Finance, Business, Accounting, Operations, or a related field is preferred.

Experience in payment operations, fintech, e-commerce, or a related industry is an advantage.

Good understanding of payment processing and reconciliation.

Strong attention to detail and accuracy.

Good analytical, problem-solving, and communication skills.

Able to work independently and effectively in both office and remote working environments.

Willing to work on a rotating three-shift schedule, including weekends and public holidays when required.

Proactive, responsible, and well-organized.

Comfortable using Excel, spreadsheets, and operational systems.

Experience with payment gateways, e-wallets, banking platforms, or payment service providers is an advantage.