Operations - General Recruitment - Monee / ShopeePay Kuala Lumpur Operations

Monee; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Monee is seeking an entry-level Operations Associate to ensure smooth digital payment processes, improve workflows, and support business expansion. You will collaborate with cross-functional teams to enhance payment efficiency, merchant onboarding, risk management, and customer experience.

This general posting targets fresh graduates for 2025 start; a Bachelor’s degree in any field is required, with 0–2 years in related roles.

Qualifications

• Bachelor’s degree in any discipline, available to start full-time in 2025.
• 0–2 years of experience in operations, fintech, banking, or digital payments (fresh graduates welcome).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced fintech environment.
• Proficiency in Microsoft Excel, Google Sheets, and basic data analysis.
• Strong communication and stakeholder management skills.
• Understanding of digital payments, financial services, or fintech industry trends is a plus.
• Experience with SQL or automation tools for operational reporting is a plus.

Responsibilities

• Oversee day-to-day payment operations, ensuring smooth transaction processing and issue resolution.
• Monitor key operational metrics, identify inefficiencies, and propose improvements.
• Work with Product, Risk, Compliance, and Business Development to streamline operations and merchant onboarding.
• Support the implementation of new payment features, policies, and fraud prevention measures.
• Assist in troubleshooting payment failures, merchant disputes, and customer escalations.
• Collaborate with banks, payment providers, and regulators to ensure compliance.

Skills

Analytical skills

Problem solving

Attention to detail

Multi-tasking

Communication

Stakeholder management

SQL

Automation tools

Education

Bachelor's degree

Tools

Excel

Google Sheets

SQL

Job description

Operations - General Recruitment - Monee / ShopeePay

Entry Level

Department Operations

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description:

As an Operations Associate in the Monee / ShopeePay team, you will be responsible for ensuring the smooth execution of digital payment processes, improving operational workflows, and supporting business expansion. You will collaborate with cross-functional teams to enhance payment efficiency, merchant operations, risk management, and customer experience.

Note: This is a general job post to apply for fresh graduate role openings in Monee & ShopeePay's Operations team. You may indicate the specific role(s) that you're interested to explore in your resume or during subsequent interviews.

Key Responsibilities:

• Oversee day-to-day payment operations, ensuring smooth transaction processing and issue resolution.
• Monitor key operational metrics, identify inefficiencies, and propose improvements.
• Work closely with internal teams (e.g., Product, Risk, Compliance, Business Development) to streamline payment operations and merchant onboarding.
• Support the implementation of new payment features, policies, and fraud prevention measures.
• Assist in troubleshooting payment failures, merchant disputes, and customer escalations.
• Collaborate with external partners such as banks, payment providers, and regulatory bodies to ensure compliance with financial regulations.
• Analyze operational data to identify trends and develop reports to improve service quality.
• Support automation and digitalization of processes to enhance efficiency and scalability.
• Ensure all transactions and processes comply with security, risk, and regulatory standards.

Requirements:

• Bachelor’s degree in any discipline, with availability to start work full-time in 2025.
• 0-2 years of experience in operations, fintech, banking, or digital payments (fresh graduates are welcome to apply).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced fintech environment.
• Proficiency in Microsoft Excel, Google Sheets, and basic data analysis.
• Strong communication and stakeholder management skills.
• Understanding of digital payments, financial services, or fintech industry trends is a plus.
• Experience with SQL or automation tools for operational reporting is a plus.
• Highly adaptable, proactive, and eager to drive process improvements.