Global Logistics Operations Lead

Fibs Logistics; Klang City; On-site; MYR 56,000 - 89,000; Full time

Job summary

FIBS is seeking an Operations Executive in Klang to manage international ocean and air shipments, handle documentation, and maintain client relationships. You will resolve shipment issues and support day-to-day logistics operations in a fast-paced environment.

The ideal candidate has a bachelor's degree in business or operations, 3+ years in logistics, strong analytical skills, and proficiency in CRM and MS Office. KEK certificate is a plus. This role is based in Klang, Selangor.

Qualifications

• Bachelor's degree in business/admin or related field required.
• Strong analytical and problem-solving skills.
• Ability to multitask and work under tight deadlines in a fast-paced logistics environment.
• Proficiency in CRM and MS Office; attention to detail essential.

Responsibilities

• Fully handle overall operation of Sea & Air shipments, Logistics and Document Control
• Manage & monitor daily shipment activities
• Update shipments status and inform customer accordingly
• Liaise with carrier and transporter for space bookings and delivery/collection arrangements
• Maintain good relationships with internal and external stakeholders
• Handle customer enquiries timely and effectively
• Work with internal operations to meet customers' requirements
• Ensure compliance with customers' SOPs
• Ensure data is updated accurately in the system
• Follow up with customers on claims for missing or damaged cargo; billing, costing and close job files timely
• Verify vendor invoices
• Provide quality service to existing and new customers
• Any other duties as assigned by reporting line

Skills

Customer oriented

Service oriented

Time management oriented

Team player

Communication skills

Independent worker

Proactive

Attention to detail

Education

Bachelor's degree in Business Administration or Operations Management

Tools

CRM Systems

Microsoft Office

Job description

FIBS is seeking an Operations Executive in Klang to manage international ocean and air shipments, handle documentation, and maintain client relationships. You will resolve shipment issues and support day-to-day logistics operations in a fast-paced environment.

The ideal candidate has a bachelor's degree in business or operations, 3+ years in logistics, strong analytical skills, and proficiency in CRM and MS Office. KEK certificate is a plus. This role is based in Klang, Selangor.