Operations Executive (Freight Logistic Industry)

Career Wise; Bayan Lepas; On-site; MYR 38,000 - 50,000; Full time

Job summary

A leading logistics company in Bayan Lepas seeks an Operations Executive to handle data entry and customer service in the freight logistic industry. The role requires experience in Order Management and proficiency in English and Bahasa Melayu. Responsibilities include preparing documents, responding to queries, and ensuring data accuracy while adhering to SOPs. This opportunity suits individuals who are organized with problem-solving skills, seeking to grow in a fast-paced environment.

Qualifications

• Minimum 1 years of experience in Order Management or related field.
• Able to read, write and communicate in English.
• Basic computer skills required.

Responsibilities

• Prepare files and documents for data entry.
• Enter data from source files into cargo wise.
• Respond to queries via email or call.

Skills

Proficient in English

Proficient in Bahasa Melayu

Excellent organizational skills

Problem-solving skills

Customer service orientation

Education

Diploma/Bachelor's Degree in Business Administration or Logistics

Tools

Microsoft Office Suite

Job description

Operations Executive (Freight Logistic Industry)

About the job Operations Executive (Freight Logistic Industry)

Job Responsibilities:

• Prepare files and documents for data entry and review them for deficiencies.
• Obtain by requesting further data for incomplete documents and files.
• Enter data from source files and documents into cargo wise.
• Enter data by inputting in the text-based and numerical text.
• Respond to queries via email or call observing good email etiquette and excellent customer service.
• Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
• Resolve discrepancies by using agreed standard procedures.
• Check completed work for accuracy.
• Suggest and recommend solutions for problems encountered on shifts.
• Escalate any issues to immediate superior for resolution, if needs be.
• Follow instructions of immediate head/s and origin office
• Maintain origin office confidence and protect operations by keeping information confidential.
• Comply with data integrity and security policies.

Job Requirements:

• Minimum 1 years of working experience in Order Management/Sea Import or Export/Air Operation/Customs in freight logistic or related field.
• Diploma/bachelors Degree in Business Administration, Logistic or related field.
• Proficiency in English and Bahasa Melayu.
• Able to read, write and communicate in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
• Excellent organizational skills and attention to detail.
• Problem-solving skills and ability to adapt to changing priorities or situations.
• Customer service orientation and a willingness to learn and grow in the role.
• Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry.
• Eagerness to learn and develop new skills, processes, and technologies.