Operations Customer Service Executive

CB International Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 73,000; Full time

Job summary

CB International Sdn Bhd is seeking an Operations Customer Service Executive to manage, process and oversee daily orders and operations, including inventory management and cross-functional liaison. You will liaise with customers and vendors, provide support, and perform monthly sales audits.

The role requires bilingual communication, at least 1 year in operations sales, and strong analytical skills for data-driven decisions.

Qualifications

• Strong interpersonal and multilingual communication abilities for collaboration with teams and stakeholders.
• Experience in Customer Service & Operations Management with a focus on workflow optimization.
• Minimum 1 year in Operations Sales experience.
• Excellent analytical skills for data-driven decision making.
• Proactive mindset with the ability to work independently in dynamic environments.

Responsibilities

• Manage, process and oversee daily orders and operations.
• Keep track of inventory and ensure sufficient inventories.
• Liaise with customers and vendors to ensure smooth operations and workflow.
• Provide support and problem-solve role to customers.
• Perform monthly sales audits to ensure accurate data entries.
• Send in daily sales and inventory reports.
• Attend regular virtual meetings to sync and update on daily updates and recoveries.
• Attend training or events to continuously improve and optimise workplace and business.
• Work on rotational shifts (10am – 10pm) Monday to Sunday inclusive.

Skills

Interpersonal skills

Multilingual Chinese

Analytical thinking

Independent work

Problem solving

Job description

Operations Customer Service Executive managing, processing and overseeing daily orders and operations, with responsibilities spanning inventory management, customer and vendor liaison, and sales reporting.

Key responsibilities

Managing, processing and overseeing daily orders and operations

Keep track of inventory and ensure sufficient inventories

Liaise with customers and vendors to ensure smooth running of operations and workflow

Provide support and problem-solve role to customers

Perform monthly sales audits to ensure correct entries of data

Send in daily sales and inventory reports

Attend regular virtual meetings to sync and update on daily updates and recoveries

Attend training or events to continuously improve and optimise workplace and business

Work on rotational shifts (10am – 10pm) Monday to Sunday inclusive

About you

Strong interpersonal and multi-lingual (Chinese) communication skills to collaborate with teams and stakeholders effectively

Experience in Customer Service & Operations Management with a focus on workflow optimization

Minimum 1 year in Operations Sales experience

Excellent Analytical Skills for data-driven decision-making and problem-solving

Proactive mindset and the ability to work independently in dynamic environments

Knowledge in cryptocurrency concepts, wallets, blockchain and digital asset security is an advantage

Relevant experience in a similar role is an advantage

What can I earn as a Customer Service Executive