Customer Service Executive

Private Advertiser; Johor Bahru; On-site; MYR 22,000 - 50,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a Customer Service Executive to maintain efficient operations and uphold high standards of customer service. You will oversee daily tasks, coordinate logistics, and provide product knowledge to customers throughout their journey.

No prior experience is required; training will be provided. You will use Microsoft Office and Freight Management system to input data, update records, and generate documents for planning.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Proficient in Microsoft Office.

Responsibilities

• Maintain efficient operations and uphold high standards of customer service.
• Oversee and coordinate daily tasks to ensure a seamless operation.
• Collaborate with team to evaluate lapse, rectify, and recommend changes.
• Efficiently manage and control inventory to meet customer demands.
• Handle customer inquiries from multiple communication platforms.
• Drive an exceptional customer service experience with product knowledge.
• Respond promptly to customer inquiries with accurate information.
• Accept job requests and record necessary details.
• Coordinate and update customers on deliverance dates and logistics.
• Input new job details into Excel spreadsheets.
• Enter customer details and job information into Freight Management system.
• Generate and provide documents to supervisor for planning.
• Update the system promptly in case of changes.
• Provide customer support by contacting customers to resolve problems.
• Update Customer Service log records and ensure accuracy.
• Review data and update daily, weekly, and monthly reports.
• Assist in daily route planning activities.

Skills

Communication

Interpersonal skills

Organisational skills

Microsoft Office

Tools

Freight Management System

Job description

Maintain efficient operations and upholding the highest standards of customer service.

Oversee and coordinate daily tasks to ensure a seamless operation.

Collaborate with team members to evaluate lapse, rectify, and recommend changes.

Efficiently manage and control inventory to meet customer demands.

Responsibly handle customer inquiries from multiple communication platforms.

Drive an exceptional customer service experience, offering product knowledge and assistance throughout the customers’ journey.

Respond promptly to customer inquiries, providing accurate and necessary information

Accept job requests and ensure all necessary details are recorded

Coordinate and update customers on deliverance dates and coordinating logistics efficiently

Accurately input new job details received via email into Excel spreadsheets

Enter customer details, job information and other requirements into the Freight Management system

Generate and provide necessary documents to the supervisor for planning purposes

Update the system promptly in case of any changes

Provide customer support by contacting customers directly to resolve problems

Update Customer Service log records and ensure accuracy.

Review data and update daily, weekly, and monthly reports.

Assist in daily route planning activities

Work Schedule :

Monday-Friday: 8.30am-5.30pm

Saturday: 8.30am-12.30pm

Requirement:

No prior experience welcome to apply. Training will be provided.

Excellent communication and interpersonal skills, with the ability to liaise effectively with a diverse range of stakeholders

Strong organisational and problem-solving skills, with the ability to make quick decisions in a fast-paced environment

Proficient in Microsoft Office

What can I earn as a Customer Service Executive