Customer Services Executive

CAPITALMASTER HAPPYSTOCK (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Medical leave

Birthday leave

Overseas training opportunities

Stock analysis tools

Job summary

CAPITALMASTER HAPPYSTOCK (M) SDN. BHD. is seeking a Customer Services Executive to support customer communication, manage daily operations, and drive improvements in the customer experience.

You will engage with customers across platforms, address inquiries, and coordinate with Marketing, Content, and Operations teams to deliver a seamless learning journey. The role emphasizes problem-solving, relationship building, and proactive follow-ups.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Communications, Customer Experience, or related fields.
• Fresh graduates are encouraged to apply.
• Candidates with internship or 1 year of experience in customer service, sales, operations, or client-facing roles will be an advantage.

Responsibilities

• Communicate with customers through online communities, messaging platforms, and support channels.
• Understand customer needs and maintain positive customer relationships.
• Handle inquiries related to company platforms, courses, and services, and coordinate with relevant teams to resolve customer issues promptly.
• Assist with customer onboarding, engagement activities, and follow-ups to ensure a smooth learning and service experience.
• Collect and summarize customer feedback, identify common issues, and provide suggestions to improve customer experience and service processes.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Education

Bachelor's Degree in Business Administration

Job description

As a Customer Services Executive, you will be responsible for supporting customer communication, managing daily customer operations, and improving customer experience. This role provides hands-on exposure to customer relationship management, problem-solving, operational coordination, and process improvement.

Key responsibilities

Communicate with customers through online communities, messaging platforms, and support channels. Understand customer needs and maintain positive customer relationships.

Handle inquiries related to company platforms, courses, and services, and coordinate with relevant teams to resolve customer issues promptly.

Assist with customer onboarding, engagement activities, and follow-ups to ensure a smooth learning and service experience.

Collect and summarize customer feedback, identify common issues, and provide suggestions to improve customer experience and service processes.

Maintain accurate records of customer cases, feedback, and interactions while supporting daily customer-related operational tasks.

Work closely with Marketing, Content, and Operations teams to support customer-related activities and projects.

Take ownership of assigned tasks, contribute ideas, and develop problem-solving, communication, and coordination skills.

About you

Bachelor's Degree in Business Administration, Marketing, Communications, Customer Experience, or related fields.

Fresh graduates are encouraged to apply.

Candidates with internship or 1 year of experience in customer service, sales, operations, or client-facing roles will be an advantage.

Strong interpersonal and communication skills.

Customer-oriented mindset with good relationship-building abilities.

Organized, proactive, and able to manage follow-ups effectively.

Interest in education, customer engagement, or community management is preferred.

Competitive base salary with performance-based increments.

Clear career development and performance review system.

Annual leave, medical leave, and minimum 15 public holidays.

Birthday leave / birthday benefit.

Exposure to regional markets and overseas training opportunities.

Access to structured stock investment learning programs.

Complimentary use of proprietary intelligent stock analysis tools.