Customer Services Executive

Premium Vegetable Oils; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Premium Vegetable Oils is seeking a proactive Customer Service Executive to join our Customer Service team in Kuala Lumpur. You will coordinate between customers and internal teams to manage orders from confirmation to delivery and shipment, ensuring timely fulfilment and a positive experience.

You will collaborate with Sales, Documentation, Warehouse and other stakeholders, handling inquiries, tracking orders, and communicating status.

Qualifications

• Degree in Business Administration or related field.
• Experience in customer service, order fulfilment, export coordination or related function.
• Fresh graduates with strong communication and coordination skills are encouraged to apply.
• Strong written and verbal communication skills.
• Good coordination and follow-up skills to manage multiple customer requirements.
• Strong attention to detail and ability to work within timelines.
• Analytical and problem-solving skills for recurring issues.
• Ability to work across departments to resolve issues.

Responsibilities

• Manage assigned customer accounts and orders, ensuring timely and accurate order fulfilment.
• Maintain and communicate customer delivery schedules and provide regular updates on contract and delivery status.
• Coordinate new customer introductions and ensure required information is communicated to relevant stakeholders.
• Handle customer enquiries and provide timely updates on orders, deliveries and related requirements.
• Register and coordinate customer complaints, working with relevant internal teams to follow through on investigation, resolution and closure.
• Coordinate with relevant stakeholders on export bookings and shipment arrangements.
• Monitor vessel and shipment status and keep customers and internal stakeholders informed of relevant developments.
• Work closely with liners, Warehouse and Documentation teams to support smooth shipment execution.
• Collaborate with Sales Support, Sales and other internal departments to address customer requirements and resolve operational issues.
• Build and maintain strong customer relationships through responsive communication and consistent service.
• Identify recurring customer or operational issues and work with internal teams to improve the overall customer experience.

Skills

Customer relationship management

Order fulfilment

Export coordination

Communication skills

Cross-functional collaboration

Attention to detail

Problem-solving

Education

Bachelor's degree in Business Administration or related

Tools

CRM systems

MS Excel

Job description

We are looking for a proactive and customer-focused Customer Service Executive to join our Customer Service team.

This role acts as an important coordination point between our customers and internal teams, ensuring customer orders are managed effectively from order confirmation through delivery and shipment.

You will work closely with customers, Sales, Contract Desk, Documentation, Warehouse and other stakeholders to ensure timely order fulfilment, clear communication and a positive customer experience.

What You’ll Do

• Manage assigned customer accounts and orders, ensuring timely and accurate order fulfilment.
• Maintain and communicate customer delivery schedules and provide regular updates on contract and delivery status.
• Coordinate new customer introductions and ensure required information is communicated to relevant stakeholders.
• Handle customer enquiries and provide timely updates on orders, deliveries and related requirements.
• Register and coordinate customer complaints, working with relevant internal teams to follow through on investigation, resolution and closure.
• Coordinate with relevant stakeholders on export bookings and shipment arrangements.
• Monitor vessel and shipment status and keep customers and internal stakeholders informed of relevant developments.
• Work closely with liners, Warehouse and Documentation teams to support smooth shipment execution.
• Collaborate with Sales Support, Sales and other internal departments to address customer requirements and resolve operational issues.
• Build and maintain strong customer relationships through responsive communication and consistent service.
• Identify recurring customer or operational issues and work with internal teams to improve the overall customer experience.

What We’re Looking For

• Degree in Business Administration or a related discipline.
• Relevant experience in customer service, order fulfilment, export coordination or a related function, preferably within a manufacturing or B2B environment.
• Fresh graduates with strong communication and coordination skills are also encouraged to apply.
• Strong written and verbal communication skills.
• Good coordination and follow-up skills with the ability to manage multiple customer requirements simultaneously.
• Strong attention to detail and ability to work within timelines.
• Good analytical and problem-solving skills, particularly when handling recurring customer or operational issues.
• Comfortable working across different departments to resolve issues and meet customer requirements.

What Will Help You Succeed

You are responsive, organised and customer-focused. You don't wait for customers to chase for updates - you follow through, communicate clearly and take ownership of outstanding matters.

You are comfortable coordinating across multiple teams and understand that good customer service in a B2B environment is not only about answering enquiries; it is about helping ensure orders, shipments and customer commitments are executed smoothly.