Operations Coordinator

OIA Global Logistics (S) Pte Ltd; Seremban; On-site; MYR 67,000 - 112,000; Full time

Job summary

OIA Global Logistics (S) Pte Ltd is seeking an Operations Coordinator to ensure smooth air and ocean freight shipments, handling orders, transport arrangements, and customs clearance with strong organization and communication. You will work with airlines, agents and internal teams to maintain accurate records and provide timely updates to clients.

The role requires 2–3 years in freight forwarding, knowledge of customs processes, and proficiency with CW1.

Qualifications

• 2–3 years’ experience in freight forwarding
• Knowledge of customs declaration processes
• Excellent communication and interpersonal skills
• Team player with ability to work independently
• Ability to multi-task effectively
• Proficiency with CW1 system; Chinese language preferred for client interactions

Responsibilities

• Coordinate air and ocean freight shipments and processing customer orders
• Arrange transport and manage customs clearance
• Prepare airway bills and shipping documents in compliance with regulations
• Liaise with airlines, ground handlers, and service providers to secure cargo space and rates
• Monitor shipments, update customers on status, and maintain accurate shipment records
• Resolve clearance problems and support process improvements and new technologies

Skills

Freight forwarding

Communication

Organization

Multitasking

CW1 system

Chinese language

Tools

CW1 system

Job description

The Operations Coordinator is responsible for ensuring smooth and efficient coordination of air and ocean freight shipments. This role requires excellent organizational and communication skills to process customer orders, arrange transport, and manage customs clearance while maintaining strong relationships with customers and internal teams.

Key responsibilities

Ensure timely and accurate handling of cargo, conduct billings input, statement reconciliation and payment/outstanding collection

Liaise with airlines, ground handling agents, and other service providers to secure cargo space and negotiate rates

Prepare and process airway bills, shipping documents, and customs clearance paperwork in compliance with regulations

Resolve customs clearance problems or transportation disruptions

Ensure adherence to safety and security procedures in the handling and transportation of air cargo

Maintain accurate records of shipments, expenses, and operational activities for reporting and analysis

Monitor flight schedules, track shipments, and provide regular updates to customers regarding the status of their cargo

Contribute to process improvement initiatives and assist in implementing new technologies or systems to enhance efficiency

Stay informed about industry trends, regulations, and best practices to optimize air freight operations

About you

Minimum 2–3 years' experience in freight forwarding

Knowledge of customs declaration processes

Excellent communication and interpersonal skills

A good team player with the ability to work independently

Ability to multi-task effectively

Computer literate, with preference for familiarity with CW1 system

Proficiency in Chinese is preferred as we are handling Chinese speaking clients

Physical Requirements:

The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds, particularly luggage while traveling.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About us

Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.