Operations Admin & Customer Support Specialist

Jobstreet Malaysia; Seremban; On-site; MYR 27,000 - 40,000; Full time

Job summary

Jora Malaysia is seeking a customer service and admin assistant to respond to inquiries via chat, email, and other channels, ensuring timely and professional communication. You will assist in daily operations and maintain documentation.

You will work with product and cross-functional teams to meet customer requirements, troubleshoot issues, and improve processes for service efficiency. Admin tasks are supported to ensure smooth workflow.

Qualifications

• Strong verbal and written communication skills.
• Good organizational skills and attention to detail.
• Ability to manage time, prioritize tasks, and work under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.).
• Able to work independently and as part of a team.
• Customer service or administrative experience is an added advantage.

Responsibilities

• Respond to customer inquiries via chat, email, and other communication channels in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently with strong problem-solving skills.
• Coordinate with product and cross-functional teams to ensure customer requirements are met.
• Maintain and update internal documentation and operational records.
• Support daily operational and administrative tasks to ensure smooth workflow.
• Assist in improving internal processes and customer service efficiency when needed.

Skills

Verbal and written communication

Organizational skills

Time management & prioritization

Microsoft Office

Teamwork & independence

Customer service experience

Tools

Microsoft Office

Job description

Jora Malaysia is seeking a customer service and admin assistant to respond to inquiries via chat, email, and other channels, ensuring timely and professional communication. You will assist in daily operations and maintain documentation.

You will work with product and cross-functional teams to meet customer requirements, troubleshoot issues, and improve processes for service efficiency. Admin tasks are supported to ensure smooth workflow.